Lead Ophthalmic Technician

Lead Ophthalmic Technician

We are hiring a Lead Ophthalmic Technician for our Westside clinic. This is a leadership role responsible for assisting MD's and OD's by managing clinic flow and overseeing the daily activities of the clinic and clinical staff. Lead Techs are part of the clinical staff and are expected to work with the other Ophthalmic Techs when needed.

Essential duties include:

• Direct clinic flow and oversee clinical activities
• Training and evaluating all new and existing Ophthalmic Technicians
• Overseeing the preparation of minor procedures
• Collaborating with location managers on the doctor's schedule, patient template and physician's time off. Confirm accuracy in EMR.
• Supporting location based Ophthalmic Technicians
• Overseeing care of patients and doing periodical shadowing to ensure consistency
• Conducting team briefings before and after clinic to deliver important messages and changes in protocol
• Overseeing triage protocols and communicating changes as needed
• Serving as liaison for physicians, technicians and administrative staff
• Completing monthly compliance training
• Ensuring completion of compliance training by Ophthalmic Technicians
• Delegating effectively and tactfully to team members while contributing to a positive work atmosphere
• Upholding and demonstrating commitment to company policies and procedures
• Performing other duties as assigned
• Ensuring adherence of opening and closing procedures

Other duties include:

• Ensuring all clinical supplies are ordered
• Completing monthly inventory reports
• Assurance of regular calibration of equipment is done and documented
• Accurate clinical judgement
• Ability to pay attention to detail
• Ability to maintain confidentiality
• Affable and outgoing personality with professional demeanor
• Ability to communicate effectively to employees and patients
• Ability to make independent, accurate decisions regarding the best use of his/her time
• Ability to seek advice from others when accuracy is uncertain, and findings are inconsistent
• An attitude that reflects a desire to go beyond the minimum required duties
• Understanding that dependent upon need there may be instances where he/she is asked to travel to one of the other locations

Qualifications/requirements include:

• Bachelor's degree (preferred)
• Ophthalmic certification or five (5) years of ophthalmic technician experience
• Clinical supervision experience strongly preferred
• Proven ability to lead and develop a team and drive performance improvement, demonstrated by progressive increases in supervisory responsibility
• Proven ability to thrive in a highly matrixed environment
• Ability to work beyond the normal hours, as needed (including potential weekends)
• Excellent presentation, interpersonal and communications skills; written and documentation skills
• Professional & reliable demeanor with strong work ethic
• Excellent time management skills, organizing and prioritizing workload, in order to meet deadlines
• Ability to quickly learn new software, new systems, adapt to change and communicate effectively
• Intermediate computer skills including Microsoft Office; especially Word and Excel
• Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external
• Exercises sound judgment in responding to inquiries; understands where to route inquiries to next level with a strong sense of urgency
• Self-motivated with strong organizational skills and superior attention to detail
• Must be able to manage multiple tasks/projects simultaneously within inflexible time frames
• Ability to adapt to frequent priority changes
• Team player that develops strong collaborative working relationships with internal and external partners and can effectively engage
• Ability to build consensus among cross-functional teams
• Strong problem solving and negotiation skills

We offer a competitive benefits package to our employees:

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

NO NIGHTS, NO WEEKENDS.

#INDHP