Customer Support Specialist II

Job Description Summary apree health is hiring full‑time remote or hybrid Care Guide – Support Specialist to join our Customer Support team. Our apree health Customer Support office is in Sandy, UT. We are looking for smart and motivated individuals with experience in the rapid‑growth healthcare & technology industry. This job is specific to supporting one of our health plans in addition to supporting our digital products, and it demands a relentless customer focus, strong teamwork capabilities, and a keen interest in the intricacies of technology products. How You’ll Make an Impact and Requirements Must be able to start on 07/20/2026 and be present for all virtual training for the following six weeks. Training is fully paid and benefits start on day one. Our hours of operation will be Monday through Friday between 5:45 AM – 7:00 PM MST, and Saturday and Sunday from 8:00 AM – 12:00 PM. Shifts will be assigned after training. Must successfully complete 6 weeks of training with 100% attendance. apree health is on a mission to build the first integrated health network that combines data‑driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world’s first comprehensive app for all health needs. Responsibilities Respond to inquiries via email, phone, live chat, asynchronous messaging, etc. Provide the primary support for a regional health plan. Provide support for account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and appointment scheduling, and more. Take ownership of resolving customer service and healthcare navigation issues. Takes ownership of quality, efficiency, casing, productivity, and other standards of world‑class service. Keep customer information confidential and in compliance with HIPAA regulations. Manages case backlog attentively and documents each interaction in Salesforce. Exercises problem‑resolution skills when handling customer concerns using various internal tools. Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned. Willingness to work occasional overtime. Qualifications 1‑2 years of experience in customer support with an emphasis in healthcare, wellness, and medical billing and claims preferred. Experience supporting a health plan preferred. Strong organizational skills, and the ability to solve problems. Medical office experience preferred but not required. Strong communication skills, both verbal and written. Tech savvy – ability to use and navigate members with our mobile technology. Able to maintain 100% attendance throughout training and excellent attendance beyond training. Positive, friendly, and professional demeanor with customers. Adept at juggling multiple tasks and customer support requests at the same time. Familiarity with Salesforce Service Cloud and Google Suite is a plus. Must be able to work 40 hours per week; requires sitting, standing, talking or listening on the phone. High school diploma required or equivalent. Spanish speaking and writing a plus. What You’ll Love About Working Here Fun, friendly, and unique culture – Bring your whole self to work every day! Medical, dental & vision insurance starts 1st day. Paid time off & paid holidays. Employer contributions for HSA accounts. Tuition assistance. Matching 401(k). Equal Employment Opportunity apree health provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status regarding public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, apree health will provide reasonable accommodations for qualified individuals with disabilities. Compensation $20.00 to $30.00 per hour. #J-18808-Ljbffr