Hotel Front Desk Agent - Winter 26.27 Seasonal - Full Time

Hotel Guest Service Agent

Employment at the Steamboat Grand Steamboat is an incredible place where western heritage mixes with outdoor adventure to create a friendly community. The role of the Hotel Guest Service Agent position is to welcome guests to Steamboat's biggest convention center and hotel while assisting them no matter the question or issue.

A pdf or word document of your resume is required with online application.

Essential Duties

• Answer incoming telephone calls and operate a telephone switchboard proficiently
• Answer general information inquiries, email requests and book entire vacation packages for guests of the Steamboat Grand. Reservations packages may include air, lodging, lifts, activities, and travel insurance.
• Learn how to operate a reservation booking system as well as a property management system (PMS), Springer Miller Systems
• Perform the Check-In and Check-Out process for guests at Hotel Front Desk Learn various room types and make changes to reservations accordingly
• Handle group & conference reservation requests whenever necessary
• Book reservations for walk-in guests and provide information to guests about our resort and community
• Coordinate and facilitate guest needs and issues on a consistent basis
• Display proficiency to multi-task between various computer applications
• Perform other administrative duties, upon request
• Be part of a team that strives for exceptional sales performance, guest service and call quality
• Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski & Resort Corporations' Service Excellence Standards
• Maintain a neat, clean and professional appearance

Required Qualifications

• Background in front desk, reservations, sales and/or the hospitality industry required
• Computer experience required with a specialization in a reservations or property management systems and Microsoft Office
• Excellent communication skills and strong attention to detail
• Friendly, professional, positive and enthusiastic attitude required
• Self-motivated and dependable individual who will seek out additional tasks and duties during slower times
• Excellent sales and customer service skills are preferred
• Ensure understanding and compliance with all company policies and procedures as well as any regulatory requirements

Education Requirements

• High school diploma or GED equivalent

The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation's total compensation package for employees. Other rewards may include many region-specific benefits.

Steamboat Springs area base hourly pay range: $19.50 - $20.50 per hour

Physical Requirements

• Must be a Minimum of 18 years of age
• Must read, write and communicate verbally in English in a clear and professional manner
• Must use a telephone headset for extended periods of time
• Expected to sit and input data into the computer while listening/talking to guests for extended periods of time
• Comfortable working in a noisy (vocal) environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

Working Conditions

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

Hazardous Materials/Noise: The noise level in the workplace is usually moderate.