Order Management Specialist

Job Title: Order Management Specialist

Job Description

This role is responsible for supporting end-to-end customer order management while delivering high-quality service to both internal and external stakeholders.

Responsibilities

• Process and manage customer orders from entry through invoicing.

• Communicate with customers via phone and high-volume email queues.

• Coordinate with cross-functional teams (Sales, Supply Chain, Finance, Compliance) to ensure accurate fulfillment.

• Handle shipping logistics, tracking, and issue resolution.

• Identify and proactively resolve customer service issues, escalating as needed.

• Manage exception handling such as credit holds and order discrepancies.

• Maintain accuracy and organization in a fast-paced, high-volume environment.

• Work independently and collaboratively within a team setting.

Essential Skills

• Proficiency in customer service and order entry.

• Advanced Microsoft Excel proficiency for tracking orders, managing datasets, and supporting reporting.

• Experience in handling inbound and outbound communications and issue resolution in a corporate customer service environment.

• Attention to detail for order accuracy, invoicing, and compliance requirements.

• Strong organizational skills for managing multiple orders and priorities in a high-volume environment.

• Excellent written and verbal communication skills for regular interaction with customers and internal stakeholders.

Additional Skills & Qualifications

• Bachelor’s degree or high school diploma with 2 years of robust customer service experience.

• Proficiency with Microsoft Word, Excel, and Outlook.

• Self-motivated, results-oriented, and proactive.

• Experience with SAP or ERP systems is preferred.

• Exerience in chemistry, engineering, or a scientific field is advantageous.

• Experience in logistics or supply chain coordination is a plus.

Work Environment

This role operates in a hybrid work environment, requiring presence in the King of Prussia, PA office three days a week, with Wednesday being mandatory. The schedule is 8 am to 5 pm, and the position may extend beyond the initial maternity leave coverage. The role offers an opportunity to work with a globally recognized organization, gain exposure to cross-functional business units, and hands-on experience with ERP systems, logistics, and the order lifecycle.

Job Type & Location

This is a Contract position based out of King of Prussia, PA.

Pay and Benefits

The pay range for this position is $20.50 - $20.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in King of Prussia,PA.

Application Deadline

This position is anticipated to close on Jul 29, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io (%View email address on click.appcast.io) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.