Sr Manager, Development Pro Services

Overview

As a global market leader, iPipeline combines technology, innovation, and expertise to deliver ground-breaking, award-winning software solutions that transform the life insurance, financial services, and protection industries. With one of the industry’s largest data sets, we help advisors/advisers and agents to transform paper and manual operations into a secure, seamless digital experience – from proposal to commission– so they can help better secure the financial futures of their clients.

At iPipeline, you’ll play a major role in helping us to provide best-in-class, transformative solutions. We’re passionate, creative, and innovative, and together as a team, we continually strive to advance, accelerate, and expand the reach of our technology. We value different perspectives and are committed to creating an environment that embraces diverse backgrounds and fosters inclusion.

We’re proud that we’ve been recognized as a repeat winner of various industry awards, demonstrating our excellence and highlighting us as a top workplace in both the US and the UK. We believe that the culture we’ve built for our nearly 900 employees around the word is exceptional -- and we’ve created a place where our employees love to come to work, every single day.

Come join our team!

About iPipeline

Founded in 1995, iPipeline operates as a business unit of Roper Technologies (Nasdaq: ROP), a constituent of the Nasdaq 100, S&P 500®, and Fortune 1000® indices. iPipeline is a leading global provider of comprehensive and integrated digital solutions for the life insurance and financial services industries in North America, and life insurance and pensions industries in the UK. We couple one of the most expansive digital and automated platforms with one of the industry’s largest data libraries to accelerate, automate, and simplify various applications, processes, and workflows – from quote to commission – with seamless integration. Our vision is to help everyone achieve lasting financial security by delivering innovative solutions that connect, simplify, and transform the industry.

iPipeline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status. We are committed to building a supportive and inclusive environment for all employees.

This is an office-based position.

Responsibilities

The Senior Manager leads multiple software engineering teams or managers delivering scalable, reliable SaaS systems. This role is accountable for execution, operational health, and aligning engineering outcomes with product and customer objectives.

• Team Leadership & Talent Development:
  • Lead managers and engineers across multiple teams, driving performance, ensuring team cohesion, and aligning execution with functional objectives.
  • Build leadership capability, succession plans, and career pathways.
  • Create and execute employee engagement strategies across teams, identifying focus areas, monitoring progress, and fostering a culture of accountability and collaboration.
  • Co-own budget accountability for assigned teams, including headcount planning and cloud spend management.
• Delivery Ownership :
  • Drive delivery outcomes across multiple teams, ensuring alignment with product roadmaps and customer commitments.
  • Drive consistent adoption and improvement of CI/CD, automation, and delivery practices across teams.
  • Anticipate cross-team delivery risks and lead coordinated mitigation efforts to ensure predictable outcomes.
• Technical Direction:
  • Set technical direction on system design, performance, and scalability across teams, working with architects and development leads to ensure consistency and alignment.
• Quality & Reliability:
  • Drive consistent quality outcomes and engineering practices across teams, including testing and release readiness.
• Metrics & Continuous Improvement:
  • Use engineering and operational metrics to drive improvement.
• Operational Maturity:
  • Drive operational maturity across teams, including incident management practices, production health monitoring, and service reliability standards.
• Stakeholder Alignment:
  • Partner with product, security, and professional services leaders to align engineering execution with customer, reliability, and compliance expectations.
• Agile, Innovation & Engineering Excellence:
  • Lead consistent adoption of agile principles and practices across multiple teams, ensuring teams operate effectively within established frameworks; encourage creative problem-solving and lead innovation efforts that improve efficiency and outcomes.
• Change Enablement:
  • Champion and enable change across teams by initiating new approaches, partnering with peer leaders to align on cross-functional transitions, and ensuring teams understand the strategic significance of change initiatives.

Qualifications

• Typically requires 12+ years of relevant software development experience, including 3–5 years managing managers or large engineering teams.
• Platform / SaaS Knowledge: Experience scaling SaaS products and platforms across multiple teams and workstreams.
• Architecture / Systems / Engineering Depth: Deep understanding of distributed systems, APIs, and cloud platforms.Agile / Delivery Models: Ability to scale and align agile execution across multiple teams.
• Quality / Operations / Reliability: Experience ensuring SaaS system reliability, performance, and production stability at scale.
• People Leadership: Strong leadership presence and organizational influence; ability to build high‑performing teams and identify developmental opportunities for high-potential talent.
• Business Acumen & Strategic Thinking: Strategic thinking and prioritization skills; understanding of the organization's competitive landscape and departmental financials.
• Complexity / Strategic Ability: Ability to manage complexity and drive alignment across teams; balances technical direction with delivery and business outcomes.
• Communication & Influence: Ability to communicate strategy, priorities, and decisions clearly across multiple teams; skilled at aligning messaging and translating organizational direction into team‑level context.

Benefits

We offer a competitive compensation and benefits package, opportunities for career growth, an employee stock purchase plan, 401(k), generous time off and flexible work/life balance, company‑matched retirement packages, an employee wellness program, and an awards and recognition program – all in a creative, fast‑growing, and innovative company.