Environmental Services Dispatcher
Advocate Health
Major Responsibilities:
Licensure, Registration, and/or Certification Required:
Education Required:
Experience Required:
Knowledge, Skills & Abilities Required:
Physical Requirements and Working Conditions:
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
- Coordinates and processes the dispatching of EVS services by receiving calls, pages, emails, and online requests.
- Manages EVS EPIC discharge flow and delegates tasks necessary to meet inpatient nursing, Emergency Department, Operating Room and Patient Access needs.
- Records, monitors, updates and coordinates the incoming requests for the EVS team including stat/urgent requests, non-priority service requests and projects.
- Understands EVS processes, procedures, and length of time needed for assistants and technicians to complete services.
- Understands the facility layout and work flows to maximize productivity and work throughput.
- Follows up with requests to ensure completion, as needed.
- Communicates with supervisor regarding complex service requests.
- Completes required forms and documentation, and maintains files, binders, call logs and other documents as required.
Licensure, Registration, and/or Certification Required:
- None Required.
Education Required:
- High School Graduate.
Experience Required:
- Typically requires 3 years of experience in hospital Environmental Services at an assistant or tech level.
Knowledge, Skills & Abilities Required:
- Ability to follow and understand oral and written instructions and communicate with others.
- Ability to set priorities, be aware of and follow department policies and procedures in all situations.
- Ability to effectively use Epic, Excel, and Word programs.
- Excellent customer service skills including communication by phone.
- Knowledge of EVS responsibilities and work flows.
Physical Requirements and Working Conditions:
- Must be able to sit for extended periods of time.
- Must have functional speech, vision, touch and hearing.
- Operates all equipment necessary to perform the job.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Vacancy posted 2 days ago
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