Field Service Technician

Job Description

Job Description

Job Title: Field Service Technician Job Description

The Field Service Technician role is a hands-on position that combines technical problem-solving with strong communication and customer service. You will travel to customer sites to install, maintain, and repair equipment, working both independently and as part of a team to ensure reliable operation and high customer satisfaction.

• Travel to customer locations to perform installation, maintenance, and repair service work on assigned equipment.
• Provide accurate and timely documentation, including monthly expense reports, daily service call reports, weekly inventory tracking, and detailed field service reports.
• Maintain thorough records of all service visits, clearly noting technical issues encountered and corrective actions taken.
• Prioritize workload in coordination with leadership to support an efficient and cost-effective preventative maintenance schedule.
• Independently execute assigned tasks while adhering to established procedures, safety guidelines, and quality standards.
• Troubleshoot and resolve technical issues related to plumbing, electrical, mechanical, and PLC devices, using effective problem-solving skills.
• Address customer concerns and technical questions promptly and professionally, ensuring issues are resolved to the customer’s satisfaction.
• Work a typical schedule of Monday through Friday, 7:30 a.m. to 4:00 p.m., with flexibility to respond to emergency service calls as directed, which may occasionally occur at night, on weekends, or on holidays.
• Build and maintain strong relationships with customer personnel by providing courteous, professional, and reliable service.
• Provide customer training on equipment and products as needed, ensuring users understand proper operation and basic troubleshooting.
• Assist at other locations or customer sites as required based on business needs, demonstrating flexibility and teamwork.

• Technical aptitude in plumbing systems, including installation, maintenance, and basic troubleshooting.
• Technical aptitude in electrical systems, with the ability to diagnose and resolve electrical issues safely.
• Mechanical aptitude, including familiarity with mechanical maintenance and repair practices.
• Experience or aptitude with PLC (Programmable Logic Controller) devices and related control systems.
• Strong troubleshooting skills with the ability to identify root causes and implement effective solutions.
• Strong organizational and time management skills to manage multiple service calls, documentation, and travel schedules.
• Proficiency with Microsoft Outlook, Word, and Excel for communication, reporting, and record-keeping.
• Excellent communication and interpersonal skills to interact effectively with customers and internal teams.
• Self-motivation and the ability to work independently with minimal supervision while remaining accountable for results.
• High school diploma or GED.
• 0–2 years of related experience.
• Valid driver’s license with an acceptable driving record.

• Prior experience in a field service, maintenance, or technical support role is preferred but not required.
• Experience working with plumbing, electrical, mechanical, or PLC-based equipment in an industrial or commercial environment is beneficial.
• Comfort with maintaining detailed service records and completing administrative tasks accurately and on time.
• Ability to adapt to changing schedules, customer needs, and business priorities.
• Capacity to learn new technologies, equipment, and software tools as needed.
• Strong customer service orientation and a commitment to delivering high-quality work.

You will join a team that values reliability, professionalism, and continuous learning in a dynamic field environment. The role offers variety in day-to-day work, exposure to a wide range of technologies, and opportunities to build strong technical and customer-facing skills. You will have the chance to develop your career in a setting that encourages independence, problem-solving, and collaboration, while supporting a healthy work-life balance through a structured core schedule with additional compensation opportunities for emergency service work.

This role is primarily field-based, with frequent travel to customer locations. You will work in a variety of environments, including commercial and industrial facilities, where you will interact directly with customer personnel and equipment. The typical schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m., with the need to respond to occasional emergency service calls during nights, weekends, or holidays as directed. You will use standard tools and equipment related to plumbing, electrical, mechanical, and PLC systems, along with a laptop or mobile device for documentation and communication. The position requires safe work practices in diverse onsite conditions and adherence to any site-specific safety and attire requirements.

This is a Contract position based out of Lima, OH.

The pay range for this position is $25.02 - $25.02/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Lima,OH.

This position is anticipated to close on Jul 31, 2026.

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.

Company Description

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.