Resident Director at University of Maryland

Job Title: Resident Director Reports To: Associate Director-Resident Experience Location: The Courtyards, University of Maryland Compensation: $54,000.00-56,000.00 per year, staff apartment, and a comprehensive benefits package FLSA Status: Exempt Company Information Capstone On-Campus Management (COCM), with headquarters in Birmingham, Alabama, is a group of student housing professionals focused exclusively on the management of housing communities owned by non‑profits and/or highly affiliated with a university. Summary The Resident Director at The Courtyards at UMD is a full-time, live‑in position responsible for the oversight and support of 14 Resident Assistant’s (RA), a comprehensive programming model, and resident support and engagement for over 700 residents. The position requires flexibility of work hours, including work performed on weekends and evenings. Duties and Responsibilities Lives on-site and participates in the duty‑response rotation to include Discovery House, South Campus Commons, and The Courtyards at University of Maryland. Be visible and accessible to residents, role modeling responsible behavior and personal integrity. Individually interact and engage with students. Serve as a resource and referral agent for residents through personal interaction. Meet with students involving student conduct issues. Promote a safe and inclusive environment for all residents and address any concerns in a timely and effective manner. Effectively respond to and manage emergency and/or crisis situations. Facilitate/lead mediations between roommates. Directly oversee a vibrant RA programming model to engage the community. Directly oversee health and safety inspections and resident follow up. Participate in fire drills and oversee resident follow up. Utilizes Star Rez, Entrata, and other database systems to ensure accurate record keeping of student information. Support and assist in the implementation of large scale efforts including move‑in, turn, move‑out, tours, information sessions, and open leasing. Assists with social media, website, and publication content creation. Assist with budget oversight related to RA staff and programming. Walk‑through community on a regular basis for cleanliness and facilities needs. Provide a weekly report to the Assistant Director-Resident Life. Assist the Assistant Director-Resident Life and Associate Director-Resident Experience with other duties/projects as assigned. Supervision & Development Directly supervise and evaluate 14 Resident Assistants. Evaluate job performance by providing ongoing feedback and accountability. Schedule and conduct regular staff meetings and 1:1 meetings to convey information. Teach and guide discussion for the Resident Assistant class. Qualifications Bachelor’s Degree required. Master’s Degree preferred. 1‑2 years of Residence Life experience. Experience working with on‑campus student populations. Must have comfort and confidence in managing confidential crisis issues. Must possess effective skills in customer service, group facilitation, leadership, and organization. Strong communication and interpersonal skills with the ability to collaborate effectively with students, staff, and campus partners. Proficiency with Microsoft Office and student housing management software. Ability to operate standard office equipment (e.g., copier, computer, telephone). Strong attention to detail and organizational skills. Ability to manage multiple tasks and competing priorities in a dynamic environment. Ability to live on‑site and participate on on‑call duty rotation. Ability to move/lift up to 35 pounds. Work Environment The work environment is mid‑to‑high paced. The noise level is usually moderate. Physical Demands The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs, and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not an employment agreement. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K. If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible. To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status, or any other characteristic protected by law. #J-18808-Ljbffr COCM