Housekeeping Dispatcher

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture.Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?We offer excellent benefits and perks including one free meal per shift and free theme park access.We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.We embrace diversity at our core and offer the opportunity for all team members to reach their potential.We invest in training and development opportunities for all team members.We promote social responsibility by being a good neighbor in the community.We care for you, just as we care for others.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.About Universal Endless Summer Resort - Dockside Inn and SuitesJoin the team at this hotel inspired by the sand, the sea and breathtaking sunsets.Job SpecificAnswers telephone in a prompt and courteous mannerMonitors and responds to dispatch radioDispatches guest/Telecom/supervisor calls to appropriate partiesMaintains, on a daily basis, all Housekeeping logsMaintains sign-in and sign-out sheetsReconciles boards and keys at end of shiftTracks and adjusts time log for payrollMaintains count of daily hours for all Housekeeping personnelCompletes attendance report on late or absent employeesContinually communicates with Front Office and Floor Managers to verify status of all guest roomsInputs computer to maintain accurate and up-to-date room status informationPerforms all duties in a timely and professional mannerOther duties as assignedGeneralPromotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standardsQualifications:Previous experience in hospitality or relevant industry required.Previous experience with dispatching, scheduling, or team coordination preferred.Intermediate computer skills and ability to learn property management system (PMS) required.Familiarity with Opera and HOTSOS is preferred.Must complete OSHA-mandated safety training within the first 30 days of employment.Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests.Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled.Position requires prolonged periods of sitting while using hands, fingers, vision, and hearing to successfully operate computer, radio, and phone systems.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. #J-18808-Ljbffr