IT Support Specialist

IT Support Specialist Department: Maintenance Position Reports To: Facility Manager Job Summary A desktop support specialist is responsible for diagnosing and fixing technical issues with hardware or software systems. Knowledge, Skills, & Experience High School Diploma or GED Equivalent, is required College degree, in a relatable field of study, is preferred Strong knowledge and experience with Domains, PC hardware, Operating Systems, and Software Technology Working knowledge of MS Office 2007 or higher Excellent verbal/written communication, multi-tasking, interpersonal, and organizational skills 2 years or more of IT related experience preferred Bilingual (English/Spanish), is preferred Essential Functions Provide Technical Assistance and Support for issues related to Computer Systems, Software, and Hardware Record, track, and Document Help Desk requests and service calls in a timely manner in person or remotely Support and Troubleshoot Remote Access and Client VPN software Provide PC support and troubleshooting for in-house applications and Workflows Rebuild PC’s; Imaging, Installing, and configuring Windows Operating system and client-side applications Install, configure, and maintain common Peripheral Devices in an Office and Shop Floor Environment Install and Troubleshoot Networking and Ethernet Cabling Manage Software and Hardware Licensing and Asset Tracking Manage CMMS software and database Assist with creating purchase orders and managing all hardware/software components Provide VoIP phone support and administration including system adds, changes, and moves Maintain desktop backup and recovery software for client workstations Support Mobile devices and e-mail configuration Support User/Computer accounts in Active Directory Perform post-resolution follow-ups and documentation Assist IT Management and Network Engineers with IT related projects Assist Maintenance department on various projects/tasks when needed May perform other duties as assigned Typical Working Conditions Industrial setting (i.e. factory, outdoor) Temperature Extremes, in general, from 20° F. to 110° F. Requires very good agility (i.e. bending, standing, walking, climbing, reaching, squatting, twisting, and lifting) Normal work week Monday through Friday, Saturday work likely, some Sunday work 100% on-site (Monday through Friday, [Hours, e.g., 8:00 AM – 4:30 PM]). Evapco’s Summary of Pay & Benefits The salary range consists of base pay and most recent profit sharing bonus amounts Employee Stock Ownership Program – we are an employee-owned company Profit Sharing Bonus – which is paid twice per year (k)larity Plan - Voluntary Employee Retirement Savings Plan Paid Holidays Paid Vacation Paid Maternity and Paternity Leave Bereavement Pay Company Paid Basic Life Insurance equivalent to base salary, with option for Supplemental Life election Long Term Disability Pay Range $57,824.00 - $82,763.20 per year #J-18808-Ljbffr Evapco