Veterinarian - Area Chief of Staff

Pay Range (full‑time): $121,865 – $176,027 annually. Variable pay based on production is available in all states except Puerto Rico. The pay range reflects a general hiring range for the area; the specific rate is set based on the candidate’s experience, skill level, abilities, education and may vary by location and schedule. This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received. Area Chief of Staff Summary of Job Purpose and Function The primary purpose of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that deliver quality care and meet expected hospital performance measures. The position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals, ensuring every pet receives consistent care aligned with Banfield’s six domains of quality: safe, effective, patient/client‑centered, timely, efficient, and equitable care. Essential Responsibilities Live and exemplify the Five Principles of Mars, Inc. within self and team. Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law. Manage the controlled substance inventory for relief doctors. Own doctor engagement and retention by assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement. Provide effective medical leadership, driving an inclusive and collaborative work environment in partnership with practice managers. Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians through medical record reviews, quality assignments, audits, and patient safety event reviews. Provide veterinary services; time spent in clinical roles varies by hospital count, direct reports, and hospital performance. The role is 100% hospital‑based and a working manager. Oversee the coaching program for newly hired veterinarians, ensuring an engaging experience and development of clinical, surgical, and dental skills. Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent and act as a brand ambassador in the local veterinary community. Work with associate doctors to ensure they have the skills to achieve productivity goals through high‑quality medicine and preventive care. Deliver veterinary operations KPIs for assigned hospitals through leadership and partnership with practice managers. Develop a veterinary leadership talent bench and succession plan for assigned hospital pod. Ensure compliance with Banfield’s clinical essentials, government regulations, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews. Champion a preventive care culture by communicating, demonstrating, and validating behaviors that drive optimum wellness plan growth and retention. Create a “yes” culture by driving access to care and superior client service, managing client complaints related to medical standard of care. Manage medical equipment inventory and new medical equipment requests in partnership with the Director of Veterinary Quality. Deliver the highest level of veterinary care to every pet in a professional and ethical manner, ensuring exceptional client and pet experience. Establish trust with clients through effective preventive care, complete diagnostic workups, thorough treatment plans, and clear home‑care communication. Other job duties as assigned. The Five Principles Quality – The consumer is our boss, quality is our work, and value for money is our goal. Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency – We use resources to the full, waste nothing, and do only what we can do best. Freedom – We need freedom to shape our future; we need profit to remain free. Hiring Qualifications / Competencies Leadership Plans and Aligns Drives Vision and Purpose Develops Talent Manages Conflict Financial Acumen Manages Complexity Functional Attracts Top Talent Communicates Effectively Drives Results Ensures Accountability Functional/Technical Skills Capabilities and Experience (Can Do) Ability to multi‑task, changing attention among tasks without loss of accuracy or frustration. Organizational ability: systematic, orderly, and adept at turning chaos into order. Surgical skills: proven ability to perform all basic surgeries and use standard instruments. Problem‑solving skills: strong analytical and solution‑oriented. Intellectual ability: follows oral, written, and diagram instructions accurately; committed to continual learning. Mathematical ability: performs calculations, converts units, and computes rates and ratios. Computer skills: comfortable with computers and specialized software. Attitudes (Will Do) Initiative: uses discretion, finds solutions, and takes additional responsibility when needed. Integrity: adheres to Banfield’s values and ethics; exhibits honesty, discretion, and sound judgment. Cooperativeness: works well with others, collaborates, and shares information promptly. Flexibility: adapts to changing situations and performs assigned tasks. Independence: performs duties without supervision. Tolerance for Stress / Resiliency: maintains positive outlook, resists frustration, and keeps composure under stress. Special Working Conditions Work at a computer for long periods. Project timelines and deadlines may require more than 40 hours per week. Requires strong reasoning, memory, math, language, and communication skills. Ability to follow written, oral, or diagram instructions. Requires ambulatory skills to perform duties in the hospital. May lift and move up to 50 pounds; lift, walk, stoop, kneel, crouch, and climb as needed. Requires good hand‑eye coordination, dexterity, and visual acuity for keyboard use and equipment operation. Noise level is moderately high. Expose to a variety of pets that may bite or scratch; occasional exposure to anesthesia, radiation, biological hazards, and controlled substances. Some travel required for hospital assistance, vendor visits, and associate education. Banfield policies do not supersede legal responsibilities and medical judgment; applicable laws and regulations prevail. DEA License Candidate must obtain state‑controlled substance and federal DEA license within 3 months of employment, unless otherwise required by the state of employment. USDA Accredited Must be accredited by the USDA Animal and Plant Health Inspection Service, National Veterinary Accreditation Program within 3 months of employment. Experience, Education and / or Training Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required. Veterinary license in good standing or eligibility for licensure with all applicable state veterinary boards. Three years of experience in small animal medicine and surgery practice. Benefits Here at Banfield, we prioritize your well‑being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Comprehensive Medical, Dental, and Vision Insurance : essential medical, dental, and vision care coverage. Generous Retirement Plans (401(k) and Roth) : company match helps build a secure financial future. Best‑in‑Class Student Debt Relief Program (for full‑time DVMs) : support for significant student debt burden. Paid Time Off and Holidays : paid time off and holidays. Top‑Tier Mental Health and Well‑being Resources : free coaching, counseling, and resources. Associate Life Insurance (company‑paid) & Supplemental Life Insurance : company‑paid life insurance with optional additional coverage. Company‑Paid Short‑ and Long‑Term Disability : financial protection in case of disability. Flexible Spending Accounts (FSA) : pre‑tax money for healthcare and dependent care expenses. Health Savings Account (HSA) : tax‑advantaged account for medical expenses. Paid Parental Leave : for birth and adoption. Continuing Education Allowance (for eligible positions) : financial assistance for continuing education. Back‑Up Child and Elder Care & Family Support Resources : help with unpredictable life moments. Fertility and Family Building Support : comprehensive support for fertility treatments. Digital Exercise Therapy : active, healthy lifestyle program. Voluntary Protection Benefits : coverage for hospital stays, critical illness, and accidents. Legal Plan : affordable and accessible legal coverage. Identity Protection : safeguards personal information. Commuter Benefits : cost‑effective commuting options. Three Free Optimum Wellness Plans for Pets : preventive care for pets. Exclusive Discounts : savings on products and services. Benefits eligibility is based on employment status. Full‑time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part‑time Associates are eligible for those benefits with an asterisk (*). Equal Opportunity Statement We are a drug‑free, smoke‑free, equal‑opportunity employer. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment at every Banfield location. We believe that embracing inclusion and diversity enables us to live our purpose: a better world for pets. #J-18808-Ljbffr