Medical Receptionist

Medical ReceptionistJoin our team as a Medical Receptionist at Lancaster Family Health Center in Salem, OR!Medical Receptionists play a vital role in our organization by serving as the frontline connection between our patients and the care they receive. As the first point of contact, you set the tone for a welcoming, respectful, and patient-centered experience. Your work ensures our clinics run smoothly, coordinating communication, supporting Providers, maintaining accurate information flow, and helping patients navigate appointments, insurance, and access to care. Your attention to detail and commitment to exceptional service directly supports our mission to deliver high-quality, accessible healthcare to the communities we serve.Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services, including medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.We invite you to explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families!Position Highlights:1.0 FTE (40 hours per week)$18.62-$22.81/hour DOE with the ability to go higher for highly experienced candidatesAdditional pay for your bilingual skills, paid on hours worked100% employer-paid health insurance, including medical, dental, vision, Rx, 24/7 telemedicineProfit sharing & 403(b) retirement plan availableGenerous PTO, 8 paid holidays, and much more!What You'll Do:Answers the phone, transfers calls and takes messages as needed for the clinicGreet patients and maintain patient and visitor logs. Notifies appropriate person of the patient's arrival. Provides translation services as needed to patientsEnsures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registering new patients and updating patient data in the computerSchedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointmentsVerifies patient's insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as neededReviews and responds to patients' questions in person, via phone, and patient portal systemsMay perform routine billing functions such as posting patient encounters, encouraging payment, taking payments and generating end-of-day reportsReviews cash box receipts and reconciles cash box dailyPerform other duties as assignedQualifications:High School Diploma or GEDOne year's experience as a Receptionist in a clinic preferredThis position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achievedBilingual (English/Spanish) speaking skills required at a level 9Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptionsAbility to interact with patients, Providers and staff in a professional mannerAbility to deliver outstanding customer serviceBasic knowledge of medical terminology desiredBasic knowledge of healthcare billing insurance desiredBasic proficiency with a variety of computer programs including Microsoft Outlook, Word and ExcelOur Mission Statement"Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being."Our mission celebrates inclusivity. We are committed to equal-opportunity employment.