Sales Operations Support and Logistics Coordinator

Job Vision

We are seeking a dedicated, experienced, energetic individual to join our expanding team in New Bedford, MA. Our current opening is located onsite at AHEAD's headquarters and would require relocation, since it is hybrid with an average of 3 days in the office each week (New Bedford, MA location). We are seeking a highly organized, customer service-oriented, and proactive Sales Operations Support and Logistics Coordinator to support our sales operations and logistics processes. This dual-function role will assist the sales team, maintain oversight of client activities and development projects, and manage shipment coordination from Asia and Africa to the U.S. The ideal candidate is detail-oriented, communicative, and service-minded, with the ability to handle multiple priorities efficiently.

Essential Duties and Responsibilities

Sales Support

• Support senior sales team members throughout the sales process.
• Serve as a liaison between merchandisers and clients; manage or maintain full visibility of all client communications, being cc'd on all correspondence regardless of who leads the communication.
• Maintain a structured overview of:
  • All quotes sent to clients from merchandisers and MSA offices.
  • All active styles and projects associated with each client.
  • Quotation sheetsprepared independently and/or in collaboration with merchandisers.
  • Ongoing quote follow-ups.
  • Development projects, ensuring timely sample deliveries, and consistent client updates.
• Purchase Order follow-up, including tracking of all production stages: Pre-Production samples, approvals, key deadlines, and on-time deliveries.

Logistics Coordination

• Manage DDP (Delivered Duty Paid) shipments from Asia and Africa to U.S. clients.
• Request and consolidate freight and duty quotes from freight forwarders to respond promptly to shipping cost inquiries.
• Oversee shipment movement from the country of origin (COO) to the final delivery location, ensuring transparency and accuracy.
• Provide clients with regular updates regarding shipping progress and timelines.

Education and Experience

• Excellent organizational skills, including thorough record-keeping and structured document management.
• Strong communication skills, both internal (with merchandisers, freight forwarders) and external (with clients), including professional email correspondence.
• High attention to detail with an ability to manage multiple moving parts and timelines.
• Proactive mindset with the ability to take initiative and solve problems independently.
• A strong service orientation with a commitment to supporting both internal teams and client needs.
• Proficiency in Microsoft Office (especially Excel); familiarity with CRM or ERP systems is a plus.
• Prior experience in a similar role is preferred.
• Bachelor's Degree or equivalent experience.

Supervisory Responsibilities

• None