IT Customer Support Specialist - 2nd shift

TalentBridge

IT Support Specialist

A leading healthcare organization is seeking an IT Support Specialist to join a fast-paced technical support team. This role supports internal staff, patients, and visitors by resolving a wide range of technology issues in a high-volume environment. This is an excellent opportunity for someone who enjoys troubleshooting, providing exceptional customer service, and working in a mission-driven setting.

Key Responsibilities

Provide technical support for end users across multiple platforms and devices
Troubleshoot hardware, software, application, and connectivity issues
Support Windows environments, mobile devices, virtual desktop technologies, and clinical applications
Manage and resolve approximately 35–40 support tickets daily within a ticketing system
Deliver remote support and device management assistance
Escalate complex technical issues when necessary
Maintain accurate documentation and ticket updates
Collaborate closely with team members to ensure timely issue resolution

Qualifications

CompTIA A+ Certification required
2+ years of hands-on IT support or help desk experience
Experience supporting Windows operating systems and mobile devices
Strong troubleshooting and problem-solving abilities
Excellent customer service and communication skills
Ability to work effectively in a team-oriented, fast-paced environment
Strong attention to detail and organizational skills

Additional Information

Position is fully onsite for the first 6 months
Upon permanent conversion, hybrid schedule available with 3 days remote per week
Opportunity to grow within a stable and collaborative healthcare technology environment

Apply

Vacancy posted 2 days ago

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