KOA CAMPGROUND MAINTENANCE MANAGER

Job Description

Job Description

The Campground Maintenance Manager is responsible for the day to day maintenance of the Campground. Additional duties may be assigned. Management retains the discretion to change or add to the duties of this position at any time.  

·         Ensure campsites and outside facilities (swimming pool, hot tub,  playgrounds, comfort stations, maintenance shops, pavilion, breakfast kitchen etc.) are well maintained areas and keeping them free from trash and debris

·         Ensure services to the campsites are functioning properly. This includes water, electric, sewage, and cable.

·         Assist in monitoring and/or controlling maintenance inventory and/or supplies

·         Pump propane for campers

·         Work closely with management in developing an integral team at the property site.  Maintain open communication with Campground Manager and Staff.  Remain professional in attitude at all times

·         Performs various maintenance duties requiring technical labor skills, including but not limited to, HVAC repairs and adjustments, electrical installations, plumbing, light carpentry/construction, and appliance repair.

·         Removing snow or debris from walkways and parking lot, painting and cleaning surrounding landscape.

·         Equipment and Vehicle Management. Acquire, maintain and dispose of equipment, vehicles and tools. Maintain equipment and vehicle inventory. 

·         Ensure lawns are manicured appropriately. Regularly treat for weeds, rake leaves, spread mulch/woodchips/stones, trim shrubs and hedges, cut and remove tree limbs damaged by adverse weather conditions, and perform other lawn care services as necessary.

·         Ensure campground is presentable and inviting at all times, and that it adheres to KOA standards.

·         Inspect irrigation system regularly to ensure it is working properly, repairs as necessary.

·         Follow safety procedures while performing duties, including safely operating vehicles when moving from site to site and picking up supplies.

·         Proficient skills in operating various hand tools, power equipment, and commercial machinery

·         Basic computer proficiency, including the ability to use email and internet

·         Availability to respond to campground needs during non-business hours while on-call

·         All other duties as assigned

SUPERVISORY RESPONSIBILITIES  
These   are carried out in accordance with applicable safety policies and laws. Responsibilities include: 

·         Planning, assigning, and directing work for staff

·         Assigning staff their weekly schedule

·         Observing, evaluating, and reviewing staff performances

·         Addressing and resolving employee and/or guest complaints and problems

·         Ensuring staff adherence to safety and hospitality procedures

PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee is occasionally required to taste and smell. The employee is frequently required to stand and walk for long periods of time. The employee must frequently lift and/or move 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to take directional cues directly and indirectly. 

WORK ENVIRONMENT  
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

·         The work environment is fast-paced and the employee is frequently exposed to outside weather conditions including extreme heat and cold, and rain

·         The noise level in the work environment is usually moderate

·         Must understand, read, write and speak the English language

·         Must have the ability to work days, nights, weekends, and holidays

·         Must be at least 18 years old

·         Must be able to maintain a good working relationship with coworkers

·         Must foster teamwork and have the ability to solve problems on behalf of guests

·         Must be able to define problems, collect research, establish facts, and draw valid conclusions

·         Must be able to communicate effectively with a variety of people

·         Must be able to effectively present information and respond to questions/ complaints over the phone and in person

·         Must be able to multitask and work well independently in a fast-paced environment

·         Must be very deadline conscious and detail-oriented

·         Must have and maintain a Driver’s License and good driving record along with auto insurance

·         Time Management.

·         Initiative.

·         Ability to inform others and offer clear communication skills.

·         High School Diploma or equivalent education preferred

·         Minimum of 2 years experience in related fields required

·         1-3 years hands-on technical work experience in areas such as plumbing, electrical, carpentry, HVAC, etc