Restaurant Manager - Franchise

Restaurant Manager

This job posting is for employment at an independently owned and operated franchisee of Denny's. At Denny's, we love feeding people. If you have a passion for food and serving others, see what your future can hold at Denny's!

As a Restaurant Manager, you provide more than a meal for your guests. You provide an experience that goes way beyond taste. This is about how they feel when they're your guest - from the time they walk in the diner, to the time they leave. Responsibilities include:

• Overseeing restaurant operations execution and management of staff
• Demonstrating a strong commitment to hospitality and guest satisfaction

Reporting to the Multi-unit Manager (MUM), the General Manager will be responsible for overall restaurant operations execution and management of staff, controllable profit plan achievement, guest count growth, and sales building activities.

Additional responsibilities include focus on employee selection, retention, continuous operational improvement and a strong commitment to hospitality and guest satisfaction. General Managers must have a strong commitment to guest satisfaction

A "Key Business Area" is an area of performance in which the General Manager must be successful to meet their accountabilities. Successful results in Key Business Areas are supported by the following behaviors or actions:

• Willingly assists others without being asked
• Prepares and interprets financial and operational reports and schedules, analyzes data and develops solutions to ensure operating goals are achieved
• Directs restaurant operations with responsibility for guest service, brand standards execution and employee training
• Achieves controllable profit and flow thru goals by overseeing all controllable costs and taking the appropriate corrective action to achieve the desired result
• Ensures timely implementation, training and ongoing execution of all corporate initiatives and marketing promotions
• Develops Restaurant Managers and hourly employees through corporate training programs, individual development plans and assignments; provides coaching and constructive feedback to employees as needed
• Ensures all equipment and facilities are in compliance with Brand Standards and all government regulations and takes corrective action when required
• Attracts, hires, onboards and retains the best hourly talent to meet staffing requirements and guest service standards
• Proactively handles employee relations issues and deviations from Brand Standards; involves the MUM and Human Resources Manager as appropriate to resolve issues
• Develops and executes the local store marketing plan to build relationships with civic, business, school, and professional organizations to drive sales and guest counts
• Monitors that proper security procedures are in place to protect employees, guests and company assets
• Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen, dining areas and restrooms
• Works to create and maintain an enjoyable and respectful environment for our guests and employees
• Maintains compliance with all employer's employment policies and Brand Standards to include all state, local and federal regulations
• Follows management cash handling, inventory and other operational procedures as outlined by the employer
• Completes all other tasks and duties as assigned

Essential Functions:

• Must be able to lift a tray weighing up to 25 lbs
• Must be able to lift and carry supplies and equipment weighing up to 50 lbs; place items on high and low shelves in office, store rooms, service areas, walk-in coolers and freezers
• Must be able to bend, stoop, reach, lift and grasp
• Must be able to hear well in a loud environment to respond to employee and guest needs
• Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
• Must be able to operate point-of-sale system and differentiate between monetary denominations
• Must be able to work with all Denny's menu products
• Must be able to work with potentially hazardous chemicals
• Must have sufficient mobility to move and operate in confined work area
• Must be able to work inside and outside the restaurant
• Must be able to observe staff and all aspects of restaurant operations
• Must be able to stand and walk during an 8 to 10 hour shift; occasional shifts in excess of 10 hours may be required due to the demands of the business
• Must be able to tolerate extreme temperature changes in kitchen and freezer areas

Position Qualifications:

• Minimum of 3 years experience in restaurant, hospitality or retail management, additional operations and/or leadership experience strongly preferred
• Associate's or Bachelor's degree preferred or equivalent combination of education and experience
• Food Safety Manager certification required
• Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization
• Ability to communicate effectively, both orally and in writing, in the English language
• Places a value on diversity and shows respect for others
• Proven ability to problem solve and handle high stress situations
• Interprets financial statements and understands contributing factors
• Identifies and anticipates opportunities for improvement and implements corrective action steps
• Must be able to perform job duties of every position
• Must be prepared to multitask in accordance with the demands of the business
• Ability to work weekends, holidays, evenings and additional shifts as needed
• Available to travel, to include occasional overnight and airline travel when applicable
• Licensed to operate an automobile without hours of operations restrictions
• Has reliable transportation in order to meet banking obligations

Benefits: Medical Insurance, Dental Insurance, Vision Insurance and Paid Time Off

Disclaimer: This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Denny's, Inc. This means the independent franchisee, and not Denny's, Inc. is alone responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, supervisions, staffing and scheduling. Denny's, Inc. will not receive a copy of any application you submit for this job posting and will have no control over whether you receive an interview and/or are ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisees' employees. If you are hired for this job posting, the independent franchisee, and not Denny's, Inc., will be your employer. This job posting contains some general information about what it is like to work in a Denny's restaurant, but is not a complete job description. People who work in a Denny's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job. Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.