Apartment Concierge

ConciergeLocation: Baltimore, MD 21201Pay Rate: $17 - $18/hrShift: Create a friendly and welcoming environment for residents and guests. Oversee the lobby and front desk area, answering calls and assisting residents, guests, and vendors. Provide first-line support for resident requests, concerns, and service inquiries. Follow up on completed service requests to ensure resident satisfaction. Respond to emergency situations by following proper protocols and contacting the appropriate services. Monitor and maintain common areas, ensuring cleanliness and organization.Why Join InterSolutions?Fair Housing certificationCareer coaching and professional developmentRequirements: Previous customer service experience. Strong phone etiquette and excellent communication, organization, and management skills. Highly detail-oriented and responsible. Excellent follow-up and follow-through skills. Self-motivated with the ability to work independently with minimal supervision. Skilled in handling difficult situations and enforcing guidelines diplomatically. Proficiency in Microsoft Word, Outlook, Excel, and data entry. Ability to stand for 70% of the time and lift packages up to 20 lbs. Ability to work weekends as required.