Front Office Associate

Front Office Associate

Thomas Eye Group is a leading ophthalmology and optometry practice dedicated to providing a lifetime of outstanding comprehensive eye care. We are seeking a compassionate and efficient Front Office Associate to join our team! If you have a passion for helping others and thrive in a vibrant, patient-focused environment, we want to hear from you!

Thomas Eye Group is a premier eye care provider, dedicated to offering top-notch vision care services across the Atlanta area. With a commitment to delivering exceptional patient experiences, we combine advanced technology with a compassionate approach to eye health. We have been offering services in optometry, cataract surgery, cornea, retina, and glaucoma treatment, oculoplastics, and pediatric ophthalmology for 50 years!

Front Office Associates are responsible for creating a positive first impression for patients and ensuring smooth operations at the front desk. This role involves greeting patients, scheduling appointments and follow-ups, coordinating schedules, reviewing posted procedures to ensure correct coding for insurance billing, and handling payments and co-pays. Accurate data entry into the Electronic Health Record (EHR) system and maintaining a neat and organized front desk area are crucial components of this position. The ideal candidate will ensure that all interactions with patients are conducted in a friendly and professional manner and possess excellent communication skills, attention to detail, and the ability to maintain a professional demeanor in a fast-paced environment.

Key Responsibilities:

• Warmly greet and assist patients upon arrival.
• Handle patient check-in and check-out procedures efficiently.
• Schedule appointments and coordinate with medical staff to optimize workflow.
• Collect payments, issue receipts, and ensure accurate financial transactions.
• Enter patient information accurately into the Electronic Health Record (EHR) system.
• Answer phone calls, direct inquiries, and provide information as needed.
• Ensure patient forms are completed correctly and thoroughly.
• Verify insurance eligibility and authorization prior to patient appointments.
• Maintain an organized and clean front desk area.
• Perform other duties as required by the Clinical Supervisor and/or Practice Manager.

Qualifications:

• Education: High school diploma or GED (college degree is preferred but not required).
• Experience: 1-2 years of customer service experience, preferably in a medical setting or office. Knowledge of CPT and ICD10 codes is strongly preferred.
• Professional and compassionate patient interaction.
• Exceptional interpersonal skills with a polished professional image.
• Strong attention to detail and ability to multitask effectively.
• Excellent verbal and written communication skills.
• Efficient data management and scheduling.
• Ability to handle high patient volumes with composure.
• Strong organizational and time management skills.
• Proficient in MS Word and Excel with strong typing/data entry skills.
• Familiarity with EHR systems and knowledge of HIPAA regulations.
• Knowledge of medical billing codes and terminology is preferred.
• Experience and Knowledge using Modernizing Medicine is strongly preferred but not required.