Customer Service Coordinator (Licensing) - Hybrid (USA) R0059450

Customer Service Coordinator (Licensing) - Hybrid (USA)

The Customer Service Coordinator (CS Specialist) is responsible for providing exceptional client support while managing business licensing, payroll tax registrations, sales tax registrations, nonprofit filings, and other regulatory compliance filings. This role serves as the primary point of contact for clients, ensuring applications, registrations, and compliance requirements are completed accurately and timely. The ideal candidate possesses strong customer service skills, licensing and compliance experience, attention to detail, and the ability to manage multiple projects in a fast-paced environment.

Hybrid: Eight days a month we come together in the closest office (USA) within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, Customer Service and work under the leadership of the Associate Director, Customer Service. This role is a part of FCC | CLC - C T Corporation System - Wolters Kluwer.

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Essential Duties and Responsibilities

Customer Service & Client Support

• Serve as the primary point of contact for clients regarding licensing, registration, and compliance matters.
• Respond to client inquiries via phone, email, and online platforms in a professional and timely manner.
• Provide status updates and guidance throughout the filing and registration process.
• Build and maintain positive client relationships through proactive communication and problem resolution.
• Escalate complex issues when necessary while ensuring client satisfaction.

Business Licensing & Regulatory Compliance

• Research and process state, county, and municipal business license applications and renewals.
• Review licensing requirements and identify applicable licenses based on business activities and locations.
• Monitor filing deadlines and renewal requirements to ensure ongoing compliance.
• Maintain accurate records of filings, approvals, and renewal schedules.
• Communicate with government agencies to obtain information and resolve filing issues.

Payroll Tax & Sales Tax Registrations

• Process state payroll tax registrations, unemployment tax registrations, and employer account setups.
• Complete sales and use tax registrations with state tax agencies.
• Verify application accuracy and ensure all required supporting documentation is submitted.
• Monitor registration statuses and follow up with agencies as needed.
• Assist clients with understanding registration requirements and compliance obligations.

Nonprofit Filings

• Prepare and submit nonprofit formation documents, charitable registrations, and related compliance filings.
• Research nonprofit filing requirements at state and federal levels.
• Support clients with obtaining required registrations and maintaining compliance obligations.
• Track renewal and annual reporting requirements for nonprofit entities.

Required Job Qualifications (Skill/Background Min. 3yr+ (Non-Profit/Licensing/Payroll/Sales Tax Reg./Industry Licensing):

Skills: Expert Communication: Exceptional ability in all forms of communication. Strategic Insight: In-depth understanding of customer service strategies. Advanced Problem-Solving: Mastery in resolving complex and high-impact issues. Leadership & Mentorship: Strong ability to guide and develop team members. Project Management: Skilled in planning, executing, and managing large-scale projects. Analytical Proficiency: Advanced capability in data analysis and metrics evaluation. Quality Assurance: Expert understanding of QA standards and practices. Regulatory Knowledge: Thorough knowledge of industry regulations and compliance.

Shift: 9:30a-6p ET (Flex)

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of 5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know younot a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation: $40,500.00 - $69,150.00 USD. This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.