Client Services Specialist II

Join Tykes & Teens

Be a part of a resilient community that values mental health! Together, we can invest in young children now, to build successful adults later.

Tykes & Teens is synonymous with quality care- join the team and provide mental health services for children and their families in your community! Our work is dynamic and rewarding, so consider this career opportunity an invitation to help us make a big change!

The Customer Services Specialist II provides essential front office support and ensures a positive, efficient, and customer-focused experience for clients, families, referral sources, and visitors within the Outpatient Department at Tykes & Teens. Advanced administrative skills will be applied to ensure accurate data management, program coordination, reporting compliance, and operational effectiveness. This is a Full-Time position, Monday-Friday 10am-7pm.

The experience you will bring:

• Knowledge of Microsoft Word and Excel.
• Knowledge of administrative and clerical procedures and systems.
• Ability to clearly articulate messages to a variety of audiences and in a variety of formats.
• Work independently and have good organizational skills
• Ability to give full attention to what others are saying and excellent listening skills
• Ability to communicate effectively in writing and engaging with others to convey information.
• High School Diploma required.
• Minimum one (1) year of guest relations, front office, or admissions experience.
• Minimum (2) years' experience working in healthcare.

Primary duties and job responsibilities:

In addition to performing all duties of the Client Services Specialist I position, including front office operations, client scheduling, registration, records management, payment collection, customer service, and administrative support, the Client Services Specialist II is responsible for:

• Entering and maintaining grant and contract-required data in Carisk, SAMIS, and other reporting systems.
• Monitoring grant compliance and required documentation.
• Generating operational and program reports.
• Coordination of waitlist
• Transferring of assigned therapist to clients
• Tracking clinician productivity and program deliverables.
• Receiving and completing medical record requests.
• Serving as the administrative liaison for DCF and other community partners as assigned.
• Supporting program directors with grant administration and reporting.
• Other duties as assigned

Tykes & Teens is an equal employment opportunity employer. Our policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. All Tykes & Teens employees require successful completion of all criminal background checks.