Inside Sales Rep/ Customer Service

Great company. Great people. Great opportunities.

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

As an Inside Sales Representative – Matting Solutions, you will support the sales team, customers, and internal departments by managing daily accounts receivable activities, sales billing, customer service, and system operations. This position plays a critical role in maintaining accurate billing, processing payments, managing customer accounts, and providing exceptional internal and external support.

What you’ll do:

Accounts Receivable & Payment Management:

• Prepare and maintain daily AR bank reports by applying payments to detailed spreadsheets and reconciling transactions.

• Apply credit card payments promptly and accurately to customer accounts.

• Conduct proactive collections efforts for suspended or past-due accounts with clear documentation and communication.

• Conduct regular AR follow-up calls and attend weekly AR past-due meetings.

• Coordinate with the Credit Department on account changes communicated by sales reps.

• Document and follow up on outstanding AR-related issues.

Sales Billing & Invoicing:

• Generate and bill daily sales based on inventory additions and sales activity.

• Distribute customer invoices and ensure delivery to the correct contacts.

• Investigate and resolve invoice discrepancies through credits, research, or collaboration with Project Managers and Sales Reps.

• Audit invoices for accuracy in rentals, sales, and lease agreements.

• Process buyout pricing and culled material sales as outlined in project agreements.

Customer Service & Communication:

• Serve as the primary point of contact for customer inquiries, resolving issues or routing them appropriately.

• Assist Sales Representatives and Project Managers with customer communication, pricing, billing issues, and account setups.

• Communicate professionally with customers regarding invoice questions, tax certificates, account statuses, and documentation.

• Maintain strong relationships with the sales team and provide consistent internal support.

System & Data Management:

• Process orders using RentalMan and URMT systems, including reservations, sales, rentals, and returns.

• Review account statuses, obtain approvals for suspended accounts, and help customers get set up on terms.

• Manually enter and track credit applications and tax exemption forms.

• Maintain and update customer contact information in RentalMan, including activating/deactivating contacts as needed.

• Set up new cash customer accounts and assist with credit applications that cannot be submitted via links.

• Manage and update spreadsheets related to billing and AR data to ensure accuracy and consistency.

Administrative Support:

• Complete and submit vendor forms, W-9s, banking information, COI requests, and tax documentation upon request.

• Edit job details and update customer records as needed in RentalMan.

• Participate in a rotating weekend on-call schedule within a three-person team.

• Coordinate holiday PTO schedules in collaboration with internal team members.

• Other duties as assigned

Requirements:

• High School diploma or equivalent

• Associate’s or Bachelor’s degree preferred

• 2+ years of experience in inside sales, billing, AR, or customer service preferred

• Strong analytical, organizational, interpersonal and communication skills

• Proficient in Microsoft Excel and data management

• Ability to work collaboratively in a fast-paced environment and manage multiple priorities

• Detail-oriented with strong problem-solving skills

• Professional, customer-focused and service-oriented

• Ability to manage time effectively and meet deadlines

• Proficiency with ERP systems is a plus

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Why join us?

We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

• Paid Parental Leave

• Employee Discount Program

• Career Development & Promotional Opportunities

• Additional Vacation Buy Up Program (US Only)

• Early Wage Access through Payactiv (US Hourly Only)

• Paid Sick Leave

• An inclusive and welcoming culture

Explore our comprehensive U.S. benefit offerings

For Canadian benefits, click here

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email View email address on jobs.unitedrentals.com for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.