Customer Service Representative

Job Title

Facilitates on-time shipping and receiving activities in the following ways:

• Greets customers in a positive and professional manner.
• Ensures all check-in and check-out processes are completed and meet process requirements.
• Communicates with warehouse staff on assignments.
• Assign doors to drivers.
• Tracks activities and escalates as needed to ensure all time commitments are met.
• Communicate with external customers regarding scheduling, load requirements and escalate issues that may impact on-time execution.
• Daily entering of data and compiling/completing time-sensitive reports.
• Check drivers in & out throughout day, print BOL's and outbound details.
• Obtain shipper's releases number, destination, and trailer number.
• Engages with customers to increase customer survey participation, understand detractors that result in poor ratings, and takes active measures to improve customer service.

Provides additional administrative support in the following ways:

• Manage phone calls and correspondence (e-mails, letters, packages etc.).
• Assisting with inquiries and problem resolution.
• Prepare production reports by collecting data and performing data entry tasks.
• Compiles data required for weekly and monthly invoicing.
• Filing paperwork and maintaining records accurately.
• Works closely with supervisors and management in assisting with other tasks as assigned.

Working knowledge of Office 365 and AS400 a plus.