Quality Supervisor

Quality Assurance Manager

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Job Duties and Responsibilities

Key Responsibilities:

1. Lead, mentor, and manage a virtual team of Quality Assurance Analysts, overseeing their overall direction, coordination, and evaluation
2. Implement and maintain rigorous quality assurance standards and guidelines for your team to follow
3. Oversee the team's delivery of real-time virtual troubleshooting and help desk support to field technicians using advanced software platforms, including Zinc, CAPP, OFS, and Slack
4. Direct and review the team's comprehensive virtual assessments of completed field work to ensure compliance with EchoStar's standards
5. Manage the team's collection and analysis of data from large datasets to identify key trends, pinpoint areas for improvement, and drive process enhancements
6. Provide weekly, monthly, and ad-hoc reports on team performance, quality metrics, and compliance to senior management
7. Partner with internal and external teams to strategically improve performance, develop innovative solutions, and resolve escalated issues
8. Ensure team compliance with company programs through the execution of virtual audits, including inventory controls
9. Manage all aspects of team performance and staffing; this includes making recommendations to senior leadership regarding hiring, termination, training, and disciplinary actions

Skills, Experience and Requirements

Education and Experience:

• Bachelor's degree from a four-year college or university and two or more years of experience, or an equivalent combination of education and experience
• Proven experience leading, coaching, and developing employees, with a strong ability to foster a positive and winning team environment strongly preferred
• Exceptional proficiency with spreadsheet software, such as Google Sheets or Microsoft Excel, for data analysis and reporting

Skills and Qualifications:

• Superior written and verbal communication skills, with the ability to convey complex technical information clearly and concisely
• A proven aptitude for troubleshooting and effective problem-solving to resolve technical and operational challenges
• A meticulous attention to detail and a commitment to upholding the highest standards of quality
• Familiarity with field operations or residential installation is a definite plus

• Availability to work Pacific Standard Time (PST) business hours
• Availability to work on Saturdays and/or Sundays as needed to support your team

Visa sponsorship not available for this role

Salary Ranges

Compensation: $63,150.00/Year - $90,000.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law.