Assistant Manager - Sportsbook

Introduction
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Overview
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.


Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.


Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for fostering a fun environment
• Responsible for being a gracious host to all guests and co-workers
• Responsible for promoting a positive influence in the community and participating in company-sponsored events
• Monitor and supervise Sports Book team for adherence to company policies, procedures, Title 31 and minimum internal control standards, and applicable jurisdiction regulations and laws
• Close out ticket writers at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately
• Verifying cash drawers, complete reports, rate casino customer activity, and monitor sports book for suspicious activity
• Prepare and stock all the daily sports sheets
• Ensure compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements
• Explain wagering rules, including betting lines and odds, and procedures to guests as needed
• Notify leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity
• Approves and denies wagers from guests as permitted
• Monitors all monies being wagered and updates the betting odds according to policy
• Handles guest disputes quickly and effectively within the level of their authority
• Assists with training, developing, measuring performance, disciplining, and/or scheduling employees
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.
• Perform other job-related duties as requested.
• Must adhere to the company policies and procedures
• Some duties performed may be outside employees normal job duties

Requirements

• Must have an outgoing, energetic and enthusiastic attitude
• Must enjoy hosting others
• Must be comfortable initiating conversations and creating a fun environment with our guests
• Must be at least 21 years of age.
• High school diploma or GED required; one month of related experience in racing or gaming; or equivalent combination of education and experience.
• Cash handling experience required.
• Must have a working knowledge of wagering and sports operations.
• Must be able to obtain a Massachusestts Gaming License.
• Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to work in a high-volume environment.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in vary work areas such as confined spaces