Manager, Reliability Engineering

Job Overview We are seeking a Manager, Reliability Engineer to ensure the availability, performance, security, and scalability of our public-facing websites and AI-enabled features. This role bridges Site Reliability Engineering (SRE), web engineering, SEO best practices, and AI deployment/operationalization. You will build automation and observability, drive reliability-focused product decisions, and partner closely with engineering, product and data/ML teams. Key Responsibilities Own the reliability, performance, and operability of digital websites and the infrastructure that serves AI features (inference endpoints, feature stores, model-serving pipelines). Design, implement, and maintain observability (metrics, logs, traces, RUM) and synthetic monitoring for web and AI services to achieve target SLOs. Drive automation: CI/CD, progressive rollout patterns, self-healing ops, and toil reduction. Drive transition from SEO to GEO strategy to improve user experience, visibility and adoption. Harden production systems: capacity planning, incident response, runbooks, post-incident reviews, and remediation tracking. Instrument and operationalize AI features: deploy/monitor models, track model performance drift, implement observability for model inputs/outputs and latency. Build automation for repetitive operational tasks (scaling, cache invalidation, log management, backups) and self-healing workflows. Maintain security-related reliability controls for web delivery (CDN, WAF, TLS, DDoS mitigations) in partnership with security teams. Mentor other engineers on reliability best practices and integrate reliability into the SDLC. Required Qualifications Bachelor's Degree or Equivalent 6+ years of experience in site reliability, platform engineering, or DevOps with a focus on web or digital properties. Strong understanding of web architecture and delivery: CDNs, caching strategies, edge delivery, browsers, and rendering. Experience with full-stack web development (Front-end – HTML, CSS, JavaScript; Back-end – Python, PHP, MySQL, C#). Experience with digital frameworks (Drupal, .NET, SharePoint, React, Angular, Vue, etc). Experience in GenAI tools to drive GEO strategy. Experience managing cloud platforms and infrastructure (AWS, GCP, Azure) would be a plus. Practical experience with observability tooling (metrics, logging, distributed tracing) – e.g., Prometheus, Grafana, ELK/Opensearch, New Relic. Experience designing and running CI/CD pipelines and infrastructure as code (Terraform, CloudFormation). Strong scripting/programming skills (Python, Go, or similar) to build automation, monitoring hooks, and integrations. Demonstrated incident response and postmortem practice, including measurable remediation. Additional Information The anticipated base pay range for this position is $102,000 - $175,950. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. #J-18808-Ljbffr