Remote personal injury training supervisor

Job Description

Job Description

This is a remote position.

About the Role:

We are seeking an experienced and motivated Personal Injury Trainer / Supervisor to join our growing team. In this role, you will be responsible for training, coaching, and overseeing a team of intake specialists and case managers handling personal injury matters. This is a key leadership position focused on improving team performance, ensuring quality client interactions, and maintaining operational efficiency.

Key Responsibilities:

• Train new hires on personal injury processes, case intake procedures, and client communication standards
  

• Develop and implement training materials, scripts, and performance guidelines
  

• Monitor team performance, calls, and case handling to ensure quality and compliance
  

• Provide ongoing coaching, feedback, and performance evaluations
  

• Identify areas for improvement and implement strategies to increase productivity and conversion rates
  

• Work closely with management to refine processes and optimize team efficiency
  

• Assist in onboarding and continuous development of team members
  

Qualifications:

• 2+ years of experience in personal injury (intake, case management, or legal support)
  

• Previous experience in training, coaching, or supervising a team
  

• Strong understanding of personal injury workflows and client intake processes
  

• Excellent communication and leadership skills
  

• Ability to manage and motivate a remote team
  

• Highly organized with strong attention to detail
  

• Comfortable working in a fast-paced, performance-driven environment
  

Preferred Qualifications:

• Experience working with U.S.-based law firms
  

• Bilingual (Spanish preferred)
  

• Familiarity with CRM/case management systems
  

What We Offer:

• Fully remote position
  

• Competitive compensation based on experience
  

• Opportunity for growth within a rapidly expanding organization
  

• Collaborative and supportive team environment