Automotive BDC Service Support Specialist - Full-time- Volkswagen- Mentor

NOW HIRING: Service BDC Support Specialist
Classic Volkswagen – Mentor, Ohio

Jumpstart Your Career with Classic Volkswagen!

Are you organized, customer-focused, and ready to grow your career in the automotive industry? Classic Volkswagen in Mentor, part of the award-winning Classic Auto Group, is seeking a Service BDC Support Specialist to join our fast-paced, customer-focused service department.

This is an excellent opportunity for someone who enjoys helping customers, coordinating service appointments, supporting a busy service team, and creating an exceptional customer experience.

Why Join Classic Volkswagen?

We offer more than a job—we offer a career path with opportunities for advancement within one of Northeast Ohio's most respected automotive groups.

Benefits & Perks

• Comprehensive paid training
• Weekly pay via direct deposit
• Competitive compensation with advancement opportunities
• Medical, dental, vision, prescription, and life insurance coverage
• Employee Assistance Program (EAP)
• 401(k) Plan with company contribution after just 2 months
• Up to 3 weeks of Paid Time Off annually (2 weeks available during your first year)
• Holiday Pay starting on Day One
• Factory-sponsored vehicle purchasing programs
• Employee discounts on service and parts
• Strong promote-from-within culture

What You'll Do

As a Service BDC Support Specialist, your responsibilities will include:

• Answering inbound service calls, emails, and online appointment requests
• Scheduling service appointments and coordinating with service advisors
• Making outbound follow-up calls for maintenance reminders, declined services, and upcoming appointments
• Maintaining accurate customer and vehicle information in dealership systems
• Providing outstanding customer service and communication throughout the service process
• Supporting service department operations through consistent customer engagement and organization
• Assisting in achieving customer satisfaction and retention goals

What We're Looking For

• Friendly, professional, and customer-service-oriented attitude
• Strong verbal and written communication skills
• Ability to multitask in a fast-paced environment
• Strong organizational and computer skills
• Dependable, motivated, and eager to learn
• Previous customer service, call center, receptionist, or automotive experience is a plus, but not required
• Valid driver's license preferred

About Classic Auto Group

Founded in 1979 in Mentor, Ohio, Classic Auto Group has grown from a single dealership into one of the nation's top-ranked automotive groups, representing 19 brands across 17 locations throughout Northeast Ohio.

Apply today and start building your future with Classic Volkswagen!

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