General Manager

General Manager 
Check Into Cash
Milan, TN

As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store’s success, you’ll manage daily operations and lead your team to grow revenue, uphold compliance, and build brand loyalty through world-class customer service. It’s a high-performance, customer-focused environment designed to inspire growth and innovation. 

While you’re pouring into your team’s development, we invest in your growth through hands-on coaching, executive exposure, and development programs. Your drive for results and passion for people coupled with our comprehensive training will gear you with the tools to make an impact on your team, customers, career, and earning potential.

Compensation  

This position has an hourly pay rate of $19.25  and is eligible for performance bonuses.  

The   compensation listed   represents   the base pay for this position, which is just one of the many elements of our Total Compensation package.  

Benefits & Perks* 

• Paid on-the-job training and a comprehensive new hire program.  

• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.  

• Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.  

• Performance-based career advancement.  

• Educational   r eimbursement   p rogram.  

• Multiple coverage choices for medical insurance, all   include   telemedicine and medical spending account options (HSA/FSA).  

• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.  

• Company-Sponsored Life and AD&D Insurance.  

• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family .   Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical   illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.  

• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.  

• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.  

• P aid time off   that grows with you, starting with  12 days   in your first year.  

• A relaxed, business casual dress code that includes jeans and sneakers! 

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing   plan   documents which should be consulted for   additional   details and eligibility requirements.  

• A high school diploma or equivalent .  

• Minimum   two   years’ experience   with   proven success in a supervisory or leadership role in retail, finance, service, or related industries .  

• Excellent verbal and written communication skills .  

• Proficiency   in using   phone s , Point of Sale, Microsoft Office, and other systems .  

• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated) .  

• Must be at least 18 years of age (19 in Alabama) .  

• Background check   required . All background checks are conducted, and their results are considered,   in accordance with   applicable law.  

• The ability   to meet the physical demands of this position, which   frequently   includes   remain ing   in a stationary position, including standing up to 90% of the time ;   mov ing   and transport ing   up to 25 pounds ;   moving   inside and outside of the store ;   and operati ng   mechanical controls, such as a keyboard.  

Nice to Haves  – Preferred   Qualifications and Skills  

• Associates degree or higher .   

• Experience in   check   cashing , document verification , money   order processing .  

• Bilingual  ( English/Spanish )  is a plus and may be   required   for certain locations .  

• Manage overall store performance by meeting or exceeding Company performance standards.  

• Coach, lead, and develop all   team members   to   build   new business and increase store growth by   demonstrating   knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports.  

• Lead the charge for all   team members   to   identify   local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and   participate   in community and in-store events to steer growth and build revenue.  

• Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.  

• Enforce adherence to quality standards, procedures, and local and state laws and regulations.  

• Participate in audits and compliance reviews as directed by the corporate office or District Manager.  

• Supervise and   maintain   office security including cash management and loss prevention by verifying and documenting cash overages/shortages,   vault , inventory, deposits, and expenses.  

• Conduct proper opening and closing procedures and train   new staff   in keyholder duties.  

• Participate in the   selection , review, hiring, and retention of new employees.  

• Develop work schedules   in accordance with   budget, workloads, and store needs. Ensure the store is staffed for   optimal   performance.  

• Handle complex customer situations that arise with integrity and professionalism.  

• Monitor and   maintain   internal and external store appearance and address basic facilit y   needs, including scheduling maintenance services.  This includes overseeing the store planogram and ensuring seasonal and/or promotional marketing material are displayed properly.   

• Perform duties outside of the office, when applicable, including   on site   vehicle appraisals, store errands, and external marketing.  

• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.  

• Conduct   additional   tasks as directed by leadership.  

• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum,  40 hours   per   week.* 

** Store hours, schedules, and/or the minimum number of hours   required   for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter   about   the most up-to-date requirements.  

We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for   four consecutive years   and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025.  Additionally, we have   been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.  

The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our   c ustomers, Team Members, and   c ommunities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.  

Think   you’ ll   thrive here ?   Learn more at    

The information   contained   herein   is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities   required   to do the job. The Company may, at its discretion, revise the job description at any time, and   additional   functions and requirements may be assigned by supervisors as   deemed   appropriate .  Requirements, skills, and abilities included have been determined to illustrate the minimal standards   required   to successfully perform the position.  

Community Choice Financial® Family of Brands, including its subsidiaries and affiliates, (the “Company”) uses artificial intelligence (“AI”) tools to   assist   in its recruitment and hiring process.   Read the AI Use Consent and Acknowledgement for more information.  

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only.  

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an   equal-opportunity   employer.