Guest Service Representative

Guest Service Representative

Holiday Inn Express - Rogers, MN is a franchised hotel, managed by First Call Hospitality. As an established hotel management company, First Call Hospitality has developed, owned or managed over 50 properties that offers its employees great training, development opportunities, and a long-term home-base for those who like to work hard with and for a quality organization.

We are known for the great care we take with our hotels as well as for the owners, the guests and associates alike.

We know we work in an increasingly competitive industry and guests and associates have more options than ever before. We also know that our success is directly tied to the performance and behaviors of our associates. You are more than an employee! Our unique culture gives you the opportunity to impact our continuously evolving company but most importantly we give you room to be yourself!

We believe in “Bringing Our Best” every day and “Know that we work better when we work together” – which are two of our core values.

Finally, we work hard – and CELEBRATE our success together!!

The Position: We’re looking for a Guest Service Representative to perform the various functions of hotel reception including; registration, guest accounting, telephone and concierge services to deliver an exceptional experience for our guests. Additionally, Guest Service Representatives contribute to the overall safety and security of the hotel by reporting damage, following safety rules, and assisting in emergency situations.

The Perks: In return for your hard work we offer a competitive benefits package which can be tailored to your needs.

• We Invest in Your Future Success! Training and development programs available.
• Enjoy the Holidays! We offer Six (6) paid holidays throughout the year - paid at time and a half for hours worked
• Employee Social Events! Who can’t use a great party!?
• Paid Time Off (PTO) accrual starting on your first day of work.

The Responsibilities:

• Attending to guest registration, room assignments, and special requests
• Take, modify, and update room reservations
• Accurately record and process guest charges, credits, and payments
• Protect and securely handle all guest information
• Assist and respond to all guest inquiries in person, phone, or email as appropriate
• Find the win-win in resolving guest concerns or complaints
• Deliver the Brand and Company promises

The Requirements:

• Must have a professional, warm, and approachable disposition
• Fluently read, write, and speak English
• Demonstrated ability to remain level-headed in hectic and tense situations

Equal Employment Opportunity

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.

We expressly prohibit any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of our employees to perform their job duties may result in discipline up to and including termination.