Technical Training Specialist

Technical Training Specialist

The training specialist senior / lead will work with field personnel to understand and analyze performance needs to determine appropriate training solutions. Provide Incident Response training services to designated personnel and solicit and respond to trainee needs. Training services include development of training courses, teaching courses, communicating with customers to define and prioritize their needs, developing plans and initiatives to meet customers' needs. Responsible for the administration all phases Analyze, Design, Develop, Implement and Evaluate (ADDIE) in the Systematic Approach to Training (SAT) process.

Work with customers to determine needs and priorities and develop plans and initiatives to meet customer needs related to maintenance, and other technical training for the Power Generation organization. Research and analyze operational, maintenance, and other technical training needs through surveys, interviews with employees, focus groups, or consultations with managers, instructors, or customer representatives. Conduct needs and performance analysis to develop the basis for new curriculum development or for updating existing curricula for Incident Response personnel. Develops and edits classroom training materials and provides input into overall training content in order to provide the most relevant training to meet the training needs. Solicits and responds to feedback regarding content, delivery, training department processes etc. related to training delivery. Schedule, deliver, teach and/or facilitate training courses on equipment and processes related to identified Incident Response roles, specifically Staging, Lodging, and Crew Monitoring. Applies evaluation models (such as Kirkpatrick's model of evaluation) to assure highest level of training effectiveness and analyzes existing training delivery to determine the appropriate method for future delivery. Develop or update training courses and certification processes for new and existing Incident Response specific roles in the company. Applies ADDIE or other development models as required for all course development projects and maintains course history information. Actively solicits feedback on programs and updates as needed; improves, training initiatives to improve training (learning) effectiveness. Obtains technical reviews from content owners and ensures the accuracy of revisions to provide customers with the highest quality technical materials. Work with a minimum of supervision to complete all work on schedule and budget.

Minimum education required of the position High school diploma required, or equivalent. Minimum experience required of the position Tech Training Specialist: 6+ years of utility, or equivalent emergency response organization experience with the ability to deliver, produce and develop training course material without a degree, or 3+ years of experience with a degree or certification related to Emergency Response Management. Tech Training Specialist, Sr: 8+ years of utility, or equivalent emergency response organization experience with the ability to deliver, produce and develop training course material without a degree, or 4+ years of experience with a degree or certification related to Emergency Response Management. Minimum knowledge, skills and abilities required of the position Ability to travel up to 50% to support field locations in Texas, Arkansas, Mississippi, and Louisiana Candidate to have solid knowledge of Microsoft Office suite Knowledge of Emergency Response Organizational structures and command and control schemes For certain roles, the following is preferred: familiarity with Adobe suite products, and similar word processing and desktop publishing tools with experience in content management and/or revision control plus experience with print, web-based, and electronic delivery of documents and the ability to understand, interpret and organize technical manuals and data. Experience writing operating procedures, technical manuals, and/or product-oriented documentation is desired. Candidate should have a working knowledge and/or the ability to learn to work with a LMS and SharePoint Other Attributes: Functional Knowledge: Practical knowledge of technical skills to be taught and the ability to perform technical craft techniques appropriate to the subject matter being taught Business Expertise: Interprets internal/external business challenges and recommends best practices to improve products, processes, or services Leadership: Entergy leadership competencies must be exhibited Problem Solving: May lead functional teams or projects with moderate resource requirements, risk, and/or complexity Impact: Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies Interpersonal Skills: Communicates difficult concepts and negotiates with others to adopt a different point of view Working Conditions: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.