Technical Program & Project Management Associate

Job-ID33135335Reference26-03183Job Title: (Technical Program & Project Management Associate)About Kyyba:Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. Job DescriptionThe PC Renewal Operations Analyst supports daily operations of the global PC Renewal Program, working closely with global managed service providers and *** IT Operations to ensure consistent, effective delivery of computer services.Skills Required: Customer Service Skills Preferred: Project Planning Experience Required: • ServiceNow knowledge, including ServiceNow Operations Management, Hardware Asset Management. • Understanding of PC hardware, warranties, asset lifecycle, and inventory management, including Break/Fix and repair processes. • Ability to analyze vendor repair quotes and perform repair-vs-replacement cost analysis. • Strong analytical, problem-solving, and attention-to-detail skills, with a focus on data accuracy. • Excellent customer service and communication skills, with the ability to prioritize multiple requests and manage workload against SLAs. • Ability to work both independently and collaboratively with internal teams and external vendors. • Strong Microsoft Excel and Office skills. • Ability to identify process gaps and recommend operational improvements. • Experience as a liaison, in vendor management, or customer support. • Self-motivated, results-driven professional with strong prioritization and time-management skills. • Quick learner, able to grasp and articulate new technology concepts. Experience Preferred: • ServiceNow ticket request processing. • Project management experience. • IT Asset Management. • Experience with asset/PC technology renewal cycles. • Reporting and data analysis. Education Required: Not Applicable Hybrid, on-site in Dearborn Monday through Thursday, with remote work on Fridays at *** Road Offices 15575 Lundy Pkwy, Dearborn, MI 48126, United States. Additional Information: • Processing ServiceNow ticket requests to fulfill computer requests. • Resolving customer issues and driving them to closure to mitigate escalation risk. • Identifying process improvement opportunities to optimize planning, scheduling, and delivery of PC requests and deployments. • Supporting data analysis and reporting needs using MS Office applications. • Manage hardware service ticket requests for computers end-to-end from submission and validation through routing, fulfillment, resolution, and closure. • Review Break/Fix requests and vendor repair quotes for accuracy, completeness, and proper assignment. • Validate computer warranty status and evaluate repair vs. replacement decisions based on cost, asset age, lifecycle, and business needs. • Approve or decline repairs as authorized, following established guidelines. • Coordinate with vendors on part quotes and escalate delays. • Validate and reconcile asset data across ServiceNow, CMDB, inventory, and vendor inventory systems, resolving discrepancies in serial numbers, ownership, location, and lifecycle status. • Maintain accurate documentation of decisions, approvals, and closures.Location: (Dearborn,MI) Disclaimer: Kyyba is an Equal Opportunity Employer. Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at 248-813-9665Rewards:Medical, dental, vision401k Term lifeVoluntary life and disability insuranceOptional Pre-paid legal planOptional Identity theft planOptional Medical and dependent FSAWork-visa sponsorshipOpportunity for advancementLong-term assignment with opportunity for hire by client SELECT AWARDSAn INC 5000 company for 10 yearsCorp! Michigan Economic Bright Spots Crain’s Detroit Business Top Staffing Service Companies in DetroitTechServe Alliance Excellence Award- IT and Engineering Staffing & SolutionsBest of MichBusiness winner in HR Wizards & PartnershipsMetro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest101 Best & Brightest Companies to Work for in Michigan