Senior Manager, Client Service [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Client Service based in the United States.

This role sits at the center of a high-impact client service organization, responsible for delivering consistent, high-quality support to a major global client account in the consumer insights and analytics space. You will act as the primary point of contact for day-to-day service delivery, ensuring that data, tools, and reporting outputs meet client expectations with accuracy and reliability. The position combines hands-on execution with consultative client partnership, requiring close collaboration across analytics, technology, and delivery teams. You will play a key role in translating client needs into actionable solutions while maintaining operational excellence. This is a highly collaborative environment where precision, responsiveness, and client-first thinking are essential. The role also contributes directly to account growth through trust-building and proactive service improvements. It is ideal for someone who thrives in data-driven, fast-paced client environments.

Accountabilities:

• Serve as the primary client service contact for assigned accounts, managing day-to-day inquiries, service requests, and issue resolution
• Ensure consistent, high-quality service delivery with strong adherence to timelines, processes, and client expectations
• Coordinate updates, maintenance, and delivery of tools, dashboards, reports, and syndicated outputs
• Maintain data accuracy and integrity through regular validation, quality checks, and structured updates
• Partner with internal analytics and insights teams to translate client needs into actionable solutions
• Collaborate cross-functionally with technology, delivery, and offshore teams to resolve issues efficiently
• Provide subject matter support on platforms, tools, and workflows to enable client success
• Contribute to continuous improvement initiatives across processes, tools, and client experience

Requirements:

• 5+ years of experience in client service, analytics, data support, or related roles
• Experience in CPG, retail, consumer insights, or syndicated data environments strongly preferred
• Strong analytical skills with ability to translate data into clear business insights
• Advanced proficiency in Microsoft Excel and ability to learn new analytics platforms quickly
• Excellent communication skills with a consultative, client-facing approach
• Strong attention to detail and commitment to data accuracy and quality
• Ability to manage multiple priorities independently in a fast-paced environment
• Strong collaboration skills across technical and non-technical teams
• Bachelor’s degree in business, analytics, data, or related field (or equivalent experience)

Benefits:

• Competitive salary package estimated between $75,000–$95,000
• Bonus eligibility based on performance
• Comprehensive health, dental, and vision insurance
• 401(k) retirement savings plan
• Paid time off and flexible work arrangements (remote US-based role)
• Opportunity to work with leading global consumer and retail clients
• Strong learning culture focused on analytics, tools, and professional development
• Inclusive and collaborative work environment focused on continuous improvement

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.