Director, Web Experience

Job Summary Player 15 Group Headquarters: Phoenix, AZ Player 15 Group is the sports & entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center. The company is headquartered in downtown Phoenix and engages fans worldwide, driving innovation and memorable moments for fans and the community. Role Overview We are seeking an experienced and motivated Director, Web Experience to support all facets of Web Experience for Player 15 Group web properties, while playing a key role in broader department initiatives. Responsibilities Develop and own the holistic web experience strategy for all digital properties, ensuring seamless journeys for fans, ticket buyers, partners, and community stakeholders. Lead, mentor, and grow a high‑performing web development / web operations team, with an emphasis on performance and scalability. Define technical roadmaps and oversee architecture decisions to deliver a best‑in‑class sports fan web experience. Own the conversion optimization program (A/B testing, personalization, multivariate experiments) to improve outcomes across ticket sales, membership, loyalty sign‑ups, and merchandise. Enforce SEO best practices across all fan‑facing web properties, including content‑rich team sites, schedule/ticketing pages, and community programs. Manage content governance for game‑day information, player/team content, multimedia, and sponsor activations, ensuring timely publishing and consistency across channels. Instrument and maintain web analytics, event tracking, and dashboards tied to key sports KPIs: ticket conversion, fan engagement, retention, loyalty program participation, and digital sponsorship ROI. Partner with marketing, partnerships, and ticketing teams to integrate the site with martech, CRM, CDP, loyalty/rewards platforms, and mobile apps. Collaborate with creative, content, and fan experience groups to ensure the website enhances the brand, highlights community initiatives, and showcases sponsorship activations. Monitor KPIs (traffic, conversion, SEO rankings, fan engagement, ticket sales lift) and present insights and ROI from web initiatives to senior sports leadership. Stay current on web and sports‑industry digital trends: gamification, real‑time updates, streaming integration, personalization, and global fan engagement tactics. Qualifications 8+ years in web development, digital product management, or web engineering roles, with at least 3 years leading teams. Strong hands‑on experience with front‑end, back‑end, and CMS platforms and integrations with ticketing and fan engagement platforms. Deep fluency in web analytics, SEO, CRO, and A/B testing methodologies. Experience with martech integration: CRM, CDP, marketing automation, tag managers, personalization engines. Proven ability to optimize conversion funnels—especially ticketing, membership, or subscription flows. Excellent communication skills, able to partner across technical, creative, and commercial teams. Experience / Education Requirements High school diploma or GED. Relevant certifications. Work Environment Characteristics Ability to transit throughout the arena for long periods of time. This position works mainly indoors, removed from extreme weather; exposure to weather is minimal. S‑Sedentary work – Exerting up to 10 pounds of force occasionally. Must be able to carry on a conversation both on the phone and in-person. Ability to read, write, & speak in English. Benefits and Perks Medical, dental, and vision coverages. Life and disability options. Vacation, sick and holiday leave programs. Discounts at Fanatics Team Shop. Tickets available for Phoenix Suns and Phoenix Mercury games. Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. For questions about this career opportunity, please contact the People & Culture Recruiting team at View email address on click.appcast.io. #J-18808-Ljbffr SupportFinity™