Customer Service Agent - Lihue - Full-Time (5k Sign-On Bonus)

Customer Service Agent - Lihue - Full-TimeStart your aviation career with Hawaiian Airlines at the Lihue Airport! As a Customer Service Agent with our Lihue 'ohana, you will:Earn $15.92 per hour with pay increases (in accordance with the collective bargaining agreement)Learn new skills when you attend our PAID training courses, andReceive a $5,000 sign-on bonus after completing training for the Customer Service Agent – Lihue positionInterview ScheduleCandidates applying to this requisition may be considered for the interview process below. The interview process consists of the following:A 30-minute virtual interviewA 30-minute in-person interviewCandidates successful in the interview process may be invited to paid classroom training in Honolulu. Training is 10 days on weekdays, 8 hours per day.Position OverviewOur Customer Services Agents provide our guests with an authentic Hawaiian hospitality experience working at the ticket counter and at the gate. Our agents possess exceptional communication skills, thrive in a fast-paced environment and are willing to lend a helping hand.Pay and BenefitsThis position is covered by a collective bargaining agreement and the pay for this position is $15.92 per hour. Medical, dental and vision benefits are provided in accordance with the collective bargaining agreement and may not be available for all positions.Work SchedulesPer the collective bargaining agreement, work schedules are awarded based on seniority. New hires are awarded their initial shift based on operational need and must be able to accept any shift.Work schedules are set, 5 days on, 2 days off. Shifts do not change unless there is an operational need.Full-Time is 8 hours per shift. Based on operational need, you may need to report to work early and/or work beyond your scheduled end time.The airport is busiest in the middle of the day (typically 9am – 4pm). Nearly all new hires are awarded shifts during this timeframe. If you have a full-time job during the day, please consider this before applying.If You Do Not Reside on Kaua'i IslandIf hired, based on operational need, you will be required to report to work early and/or work beyond your scheduled end time. Those who plan to fly to get to/from work would have difficulty reporting to work early, which is a restriction in availability. It would be difficult for us to consider you and encourage you to monitor our careers website for an opportunity based on your desired work location.RequirementsMinimum RequirementsLegally authorized to work in the United StatesMinimum 18 years oldPossess at least a high school diploma or equivalent educationValid driver's license issued in the United States (driver's permits and provisional driver's licenses not allowed)Ability to lift up to 70 lbs. when checking in guests' bagsAbility to accept any work shift awardedAbility to complete pre-employment drug test and if hired, random drug testingAbility to fulfill comprehensive background checks and fingerprinting to satisfy company security requirements and obtain various clearances to work at the airport (SIDA, Customs, USPS as applicable)No visible body art. Visible is considered anything seen while wearing a Hawaiian Airlines standard uniform piece (short-sleeved shirt, long-sleeved shirt, or blouse), including but not limited to the neck area and above, any visible areas on hands, or any visible areas while in a crouching position. Covering tattoos with makeup or bandages is not acceptable.Preferred QualificationsAirline experienceCustomer service experience in the hospitality industryAbout Hawaiian AirlinesNow in its 95th year of continuous service, Hawaiian is Hawai?i's largest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawai?i and 16 U.S. gateway cities, as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai?i. The carrier was named Hawai?i's best employer by Forbes in 2024 and has topped Travel + Leisure's World's Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai'i's hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.