Admissions Advisor

Location: Onsite with hybrid days after probation period FLSA Status: Non-Exempt Supervisor Title: Director of Admissions General Purpose of the Job Southern California University of Health Sciences is seeking passionate, energetic and results-oriented Admissions Advisors. The Admissions role is responsible for increasing institution enrollment by working with prospective students through the enrollment process. The Admissions Advisor position represents SCUHS in a positive and professional manner while recruiting qualified applicants for admission in accordance with state and federal accreditation and institutional policies and regulations, consistent with the highest ethical standards. This is a full-time position that requires occasional evening and weekend availability. Essential Duties and Responsibilities Work with prospective students through their decision-making process by engaging in a consultative conversation to explore and understand students’ goals, needs and concerns. Present programmatic information in a professional, articulate, and confident manner and effectively communicate the value proposition of the university. Advise prospective applicants on the admissions process and opportunities at the University. Accurately document, maintain and track all prospective applicant interactions, information, and progression through the new student enrollment process in Salesforce (CRM). Primary point-of-contact for prospective new students. Be able to make 75-100 outbound calls, 25-50 SMS, and email per day using our communication software. Follow guidelines for the dialer system and CRM. Accomplish goals and expectations related to applications, new students, conversion rates, melt prevention, and retention as set by Director of Admissions for each term. Follow-up with all assigned inquiries as appropriate via phone, emails, and letters to schedule campus tours, events RSVPs, and face-to-face advising activities to achieve prompt contact and performance activity goals. Conduct campus tours with prospective students and their families while communicating the details and benefits of attending SCU. Adhere to approved SCU admissions standards and materials to matriculate new students including phone call scripts and career planning. Complete all student enrollment documents and forms accurately. Support the SCU team-oriented work environment by maintaining a pleasant and professional attitude and appearance. Collaboration with other departments and offices across campus with data collection and problem solving. Must follow best practices and compliance with all SCU policies and procedures. Always uphold the highest levels of professionalism with high ethical conduct. Accurately and completely explain educational programs, expected outcomes, student services, and financial consideration to students, parents, and educators. Ability to continually learn product knowledge. Performs any other SCU duties as required and assigned. Preferred Experience and Qualifications Graduate admissions, recruitment, or sales experience (2-5 years preferred) Excellent communication and organizational skills Excellent time management, ability to complete multiple tasks and high volume of work, mature, professional attitude and appearance Enrollment management software working knowledge, preferably Salesforce (TargetX) Admissions funnel management (Inquiry to Start). Ability to use data/student outcomes for informed decision-making Strong phone and computer skills Hybrid or Remote work experience Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable. Onsite Monday to Friday, this position requires daily onsite support and/or attendance. Hybrid work schedule after 90 days. Occasional evenings and Saturdays required. Competencies Design – Generates creative solutions; Uses feedback to modify designs. Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations. Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Interpersonal Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. External Working Relationships – Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations. Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Organization Business Acumen – Demonstrates knowledge of market and competition; Aligns work with strategic goals. Business Necessity – The needs of the employer may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted, and work is accomplished, with minimal or no advance notice to employees. Accordingly, the employee must be capable of adapting, with minimal or no advance notice, to changes in how business is conducted, and work is accomplished, with no diminishment in work performance. Safety and Security – All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management. Supervisory Responsibilities This job has no supervisory responsibilities. Education and/or Experience Bachelor’s degree (B.A. or B.S) from a four-year accredited college or university and 2-5 years of admissions advising or sales-related experience. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Computer Skills To perform this job successfully, an individual should have knowledge of: Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Enrollment Management Software; Customer Relationship Manager Software; and Jenzabar. Other Skills, Abilities, and Qualifications Knowledge of marketing and recruiting concepts and sales and customer service experience a plus. Ability to travel to remote locations and to load and transport admissions materials, displays and other equipment. Some evening and weekend hours are required, especially during the travel season. Ability to represent the admissions profession positively through a strong, student-centered ethic. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds. Work Environment While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions (nonweather); outside weather conditions; extreme cold; and extreme heat. The noise level in the work environment is usually moderate. Expectations of SCU Employees The SCU President’s Cabinet has identified a set of values and attributes that are bare minimums for employment, those that are core to who we are as a university, and values to which we aspire. Further identified are qualities and attributes desirable for employees in general, and senior leadership specifically. This is in harmony with principles found in The Advantage, by Patrick Lencioni. SCU Core Values Integrative Health: We teach, learn, collaborate, and lead by creating an open environment for multiple disciplines and professionals to bring their shared and unique skills together for the benefit of patients and students. Evidence-based Practice: We value a culture of inquiry, assessment, research, scholarship, and judicious use of current best evidence to inform our decisions and work. Health Equity: We value people equally. We strive to educate graduates that are prepared to improve individual and community health. Inclusivity: We welcome everyone regardless of age, race, ethnicity, class, religion, gender, gender expression, sexual orientation, disability, or any other similar or protected status. We believe inclusivity leads to more diversity in our reasoning, better representativeness in our conclusions, more ingenuity in our problem solving, and greater equity in our care. Equal Employment Opportunity Statement We are required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at Yes, I Have A Disability, Or Have A History/Record Of Having A Disability. No, I Don’t Have A Disability, Or A History/Record Of Having A Disability. I Don’t Wish To Answer. #J-18808-Ljbffr