Senior Client Success Manager, Enterprise

Job Title

Job Description

Our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

Day to Day

In this role, you'll drive proactive, personalized engagement with enterprise clients and agencies via email, phone, and video, prioritizing live calls for complex topics. You'll conduct executive-level discovery, maintain ongoing client connections, and surface trends, risks, and opportunities across portfolios. Using data, reporting, and insights, you'll deliver evidence-based recommendations, build optimized recruitment advertising campaigns, and maximize hires, ROI, and long-term value. You'll also drive adoption of key products and employer tracking tools while leveraging partner programs and internal consulting resources.

You'll partner with Sales on strategic account planning, join client calls to identify revenue and product opportunities, manage escalations with a solutions-oriented approach, and uphold SLAs and documentation standards. You'll collaborate with technical, product, and external teams to resolve complex issues quickly and manage high-impact on-site client engagements when possible. Throughout, you'll continuously grow your AI, product, and process expertise, apply what you learn in practice, and share best practices to elevate team and client outcomes.

Responsibilities

Own revenue retention and growth by monitoring signals, mitigating churn risk, and executing recovery strategies across enterprise and agency books.

Deliver measurable hiring and business outcomes through data-backed optimizations, budget stewardship, and campaign performance management.

Facilitate C-suite and senior collaborator discussions; translate business goals into solutions, adoption plans, and clear success metrics.

Orchestrate cross-functional resources (Sales, Product, Technical, Consulting, Partner Programs) to accelerate value and resolve complex challenges.

Champion product and tracking adoption to improve attribution, insights, and decision-making.

Maintain operational excellence by adhering to SLAs, maintaining effective case hygiene, and clearly communicating updates and next steps.

Provide enterprise- and agency-ready presentations on performance, insights, and recommendations; document outcomes and follow-through.

Skills/Competencies

Requires a minimum of 5 years of related experience; or Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience.

Related experience may include Recruitment/Staffing, Tech/Dot-com, HR Tech, Ad/Media Agency, B2B, Account Management, or Customer Service (internal or external clients).

Learns quickly and demonstrates strong technical aptitude, curiosity, and ability to ramp up and make an immediate impact.

Demonstrates strong relationship management skills, including client engagement, churn prevention, and post-sale lifecycle implementation and execution.

Builds and maintains effective partnerships with team members, internal stakeholders, and external clients.

Uses data, trends, and client insights to identify product adoption and growth opportunities.

Effectively manages and retains accounts (up to $50K annual revenue per account) and communicates campaign performance clearly to executive-level clients and decision-makers.

Salary Range Transparency

Tier 1 United States of America 62,000 92,000 USD per year

Tier 2 United States of America 68,000 102,000 USD per year

Tier 3 United States of America 74,000 112,000 USD per year

Tier 4 N/A

Tier 5 United States of America 85,000 127,000 USD per year

Salary Range Disclaimer

The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site, and recruiters can confirm how location is considered for a specific role.

Benefits Health, Work/Life Harmony, & Wellbeing

We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company's 401k plan, as well as an equity-based incentive program. Indeedians will also receive open paid time off, 11 paid holidays a year and up to 26 weeks of paid parental leave. For more information, select your country and learn more about our employee benefits, program, & perks at !

Equal Opportunities and Accommodations Statement

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit . If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.

For more information about our commitment to equal opportunity/affirmative action, please visit our Careers page ( ).

Inclusion & Belonging

Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we're committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.

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