Business Relationship Manager

Delivery Manager

Must have technical/functional skills:

• Stakeholder & Relationship Management
• Business Acumen
• Strategic Planning
• Communication & Presentation Skills
• Negotiation & Influencing
• IT Service Management (ITIL)
• Project & Portfolio Management
• Financial Management
• Risk & Governance Management
• Change Management

Roles & Responsibilities:

• A Business Relationship Manager (BRM) acts as the strategic link between business units and IT/service delivery teams, ensuring that technology, services, and resources are aligned with business objectives.
• Key roles & responsibilities of a Business Relationship Manager:

1. Strategic Business Partner
   • Develop and maintain strong relationships with business leaders and stakeholders.
   • Understand business goals, challenges, and priorities.
   • Align IT initiatives and services with business strategies.
   • Act as a trusted advisor to business stakeholders.
2. Stakeholder Management
   • Serve as the primary point of contact between business and technology teams.
   • Manage stakeholder expectations and communication.
   • Facilitate regular governance and review meetings.
   • Resolve conflicts and drive consensus among stakeholders.
3. Demand & Portfolio Management
   • Capture, analyze, and prioritize business requirements.
   • Evaluate new business opportunities and requests.
   • Maintain a pipeline of initiatives and projects.
   • Ensure demand aligns with organizational capacity and budget.
4. Service Performance Management
   • Monitor service delivery performance against SLAs and KPIs.
   • Review service quality and customer satisfaction levels.
   • Identify improvement opportunities and drive corrective actions.
   • Ensure business expectations are met consistently.
5. Business Value Realization
   • Define and track business benefits of projects and services.
   • Measure ROI and value delivered by IT investments.
   • Recommend optimization opportunities to improve efficiency.
   • Ensure solutions contribute to strategic objectives.
6. Project & Change Support
   • Collaborate with PMOs, project managers, and delivery teams.
   • Support business case development and project prioritization.
   • Facilitate organizational change management activities.
   • Ensure smooth adoption of new solutions and processes.
7. Risk & Governance Management
   • Identify and manage business risks related to services and projects.
   • Ensure compliance with organizational policies and standards.
   • Participate in governance boards and steering committees.
   • Escalate critical issues and drive risk mitigation plans.
8. Financial & Budget Management
   • Assist in budget planning and forecasting.
   • Monitor service costs and resource utilization.
   • Support chargeback/showback models where applicable.
   • Optimize technology investments for maximum business benefit.
9. Continuous Improvement
   • Gather feedback from business stakeholders.
   • Identify process improvement opportunities.
   • Promote innovation and digital transformation initiatives.
   • Drive continuous service and operational enhancements.

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $200,000-$250,000 a year

Location: Sunnyvale, CA