Warehouse Manager

Overview

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply . Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.

Responsibilities

Manages the overall operation of a warehouse, ensuring customers receive the Right Product, at the Right Time, and in the Right Condition, in a clean, safe, and productive environment. Duties and responsibilities include financial performance, monitoring of operational budgets, inventory management, capital expenditures, staffing, transportation, quality and productivity standards attainment, customer service and communication, safety, regulatory affairs, facility organization, training, administration, and security of the warehouse facility. Incumbents are expected to engage in workforce activities and supplement staffing as needed.

• Manages all aspects of warehouse operations through appropriate planning with the Branch Manager or Regional Operations Manager. Determines workforce staffing needs; hires and assigns staff to positions; ensures appropriate employee training; ensures warehouse Standard Operating Procedures (SOP’s) are being followed; conducts staff meetings and coordinates workforce to handle volume of work; and provides ongoing coaching, feedback, and guidance to staff.
• Ensures individuals meet or exceed established quality, efficiency, performance, customer service, and attendance standards. Monitors daily activities using reports and other tools. Reviews discrepancy reports for types of errors, identifying causes, retraining, and taking corrective action with subordinates as necessary.
• Ensures all orders are picked and shipped within established shipping schedules, meeting or exceeding quality and accuracy standards by: monitoring daily reports and organizing facilities to maximize efficiency of material flow.
• Ensures that all received merchandise is properly accounted for, verified against shipping documents, inspected for damage, and put-away in a timely manner by: monitoring daily reports; working with appropriate staff or support functions to take necessary corrective action; and organizing facilities to maximize efficiency and material flow.
• Ensures the safety of the workforce by clearly communicating and supporting the company’s safety programs and specific safety initiatives to all levels of personnel and management; observes and coaches employees in complying with safety rules; removes safety obstacles; complies with all governmental regulations, including OSHA, Worker’s Compensation, and MSDS; directs Safety Committees or other safety related activities; and ensures all equipment is inspected, maintained, and operated in a safe manner, including the training and certification of employees designated to operate equipment. Models safe work practices to others.
• Collaborates with the Branch Manager and/or Regional Operations leadership in defining and fulfilling financial objectives of the warehouse by assisting with the development of annual operating and capital expenditure budgets. Monitors performance to budget regularly, interprets performance results, and adjusts goals and operating procedures to meet warehouse objectives.
• Maintains good housekeeping standards, appropriate sanitation, and security of the warehouse facility; oversees staff to prevent theft and other issues; and monitors completion of maintenance duties.
• Organizes and maintains the warehouse facility to ensure inventory accuracy within assigned locations. Requires frequent cycle counts of product and conducts physical inventories of warehouse goods as required.
• Uses powered equipment, such as forklift, electric pallet jack, and cherry picker.
• Fosters a cohesive and productive team through collaboration, inclusion, and teamwork. Leads by example and models exceptional customer service. Promotes development plans for ongoing staff development and succession planning.
• Participates in and may lead projects and/or initiatives, including processes, procedures, and warehouse-related programs on-site and/or across the region if assigned.
• Ensures proper lines of communication, including conducting frequent department meetings, daily person-to-person contact, having an open-door policy, and conducting mid-year and annual performance reviews.
• Serves as subject matter expert on warehouse processes and procedures.
• Will occasionally provide backup leadership support when Branch Manager is away.
• May provide backup leadership support for other warehouses in the region or geographic area if assigned.
• May serve as backup driver as assigned.
• May train, support, mentor, and provide subject matter expertise for other Warehouse Supervisors and Managers, both on-site and in other warehouses, if assigned. Occasional travel outside the region may be required.
• May participate in interview process for other Warehouse Supervisors or Managers as assigned.
• Performs all other duties as assigned.

Johnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will adhere to our company values and offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Required:

• • High school diploma or general education degree (G.E.D.); 5+ years related experience and/or training; or equivalent combination of education and experience.
  • Minimum of 1 year directly managing a team of employees in a busy warehouse environment.
  • Experience managing logistics or related functions.
  • Experience operating forklift and other warehouse equipment safely and competently.

• Experience with inventory management systems.

• • Experience with OSHA, DOT, and other safety regulations and procedures.

• Preferred:
  • Bachelor’s degree preferred.
  • Experience using, training, and managing ERP systems and RF technology.
  • Knowledge of HVAC wholesale industry, principles, and practices.

Certificates, Licenses, and Registrations:

• Must have a valid driver’s license with a driving record indicating a safe driving history acceptable to the company; must remain eligible at all times to drive a motor vehicle under applicable state and federal laws and FMCSA regulations.
• Forklift certification required, or willingness to obtain on the job.

Job Knowledge, Skills, and Abilities:

• Knowledge of all warehouse operations, such as logistics, shipping, receiving, flow patterns, inventory control, warranty, and freight.
• Knowledge of inventory management systems and order picking processes.
• Knowledge of financial operations, including costs of operation, return on investment, and budgets.
• Ability to read and demonstrate basic mathematical and financial analytical skills. Ability to use common spreadsheet tools (Microsoft Excel, pivot tables, charting).
• Knowledge of governmental regulations as applied to warehouse operations, including OSHA regulations, Workers’ Compensation, Hazardous Materials Handling, and DOT requirements.
• Ability to work safely in all job tasks and model safe working practices for others.
• Skill in operation of power equipment, including forklift, electric pallet jack, and cherry picker.
• Ability to operate a lift gate safely and effectively.
• Must be able to lift, push, pull, and maneuver large/heavy products or pieces of equipment while working within established safety guidelines.
• Ability to efficiently utilize necessary technology to complete tasks, such as RF equipment and ERP software.
• Ability to lead teams based on company and departmental goals. Capable of motivating positive behaviors amongst team members.
• Ability to communicate information across different individuals, departments, and external parties in order to influence attitudes and actions. Experience communicating and implementing policies and procedures.
• Ability to train others at all levels of experience.
• Knowledge of human resource management principles, including hiring, training and orienting, coaching, and evaluating employees, as well as providing discipline when necessary.
• Ability to plan, organize, and direct the activities of subordinates.
• Strong ability to multitask in a busy warehouse environment; skilled at prioritizing work, managing time, and working efficiently. Strict attention to detail, highly organized, and works with a sense of urgency.
• Project management skills: establishing objectives, timelines, and deadlines; action planning to meet deadlines; evaluating current and future positions. Ability to lead or participate in initiatives while balancing regular workload and regional support needs as assigned.
• Proactively seeks opportunities for optimizing processes and provides recommendations.
• Problem-solving skills: listening to, interpreting, and meeting needs of others; diagnosing and rectifying problems.
• Ability to get along with others in the workplace and resolve issues by working cooperatively and professionally; strong customer service skills.
• While multilingual skills are valued, English proficiency (written and spoken) is a core requirement for this position due to the nature of the work, safety regulations, and to ensure accurate communication and comprehension.

Physical Demand

While performing the duties of this job, the employee is required to sit, stand, and walk on a concrete floor for much of the workday. The employee is regularly required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee is frequently required to lift and carry and/or move up to 50 pounds and required to lift more weight with mechanical assistance or the assistance of team members. For driving duties (if applicable), employee is required sit for long periods of time and can experience bouncing and vibration. The individual is frequently required to talk or hear. Special vision requirements are near vision, distance vision, peripheral vision, and color vision.

Company Values

We’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

Benefit Overview

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:

• Competitive Paid Time Off (PTO)
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Paid Parental Bonding Time
• Employer subsidized medical, dental, and vision plans
• Employer paid life insurance and short-term disability
• Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
• 24/7 Access to virtual care/telehealth options
• Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
• Wellbeing program with opportunity to earn reduced medical costs
• Employee Assistance Program (EAP) for you, and your family
• Tuition reimbursement
• Employee referral bonus program
• Employee service milestone recognition program

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

EOE & E-Verify Participating Employer.