Senior Maintenance Supervisor

Job Description

Job Description

General Summary

At Realty Operations Group, we pride ourselves on delivering a best-in-class apartment living experience, supported by a team of dedicated professionals committed to integrity, business ethics, and operational excellence. We foster an environment focused on innovation, creative problem-solving, and continuous improvement. Our team members benefit from ongoing training, development opportunities, and clear career advancement pathways in a dynamic, fast-paced environment.

We are seeking a Senior Maintenance Supervisor to join our Residential Property Operations Team. The Senior Maintenance Supervisor is responsible for overseeing all day-to-day maintenance operations of the property or properties, ensuring that service requests, apartment turns, capital projects, and preventive maintenance tasks are completed on time, within budget, and to company quality standards. This position leads the on-site maintenance team, manages vendors, and ensures compliance with safety regulations, building codes, and company policies. The Senior Maintenance Supervisor plays a critical role in maintaining resident satisfaction, protecting asset value, and delivering operational efficiency.

KEY ACCOUNTABILITES

• Building Team: Lead, Manage and Hold Accountable
• Work Order Management
• Extermination Oversight
• Apartment Turns
• Vendor Management
• Purchase Orders and Inventory
• Building Systems and Preventative Maintenance
• Building Conditions and Curb Appeal
• Compliance and Safety
• Capital Projects Support

Essential Job Function / Responsibilities:

• Assign, track, and ensure timely completion of all work orders within established service level targets.
• Schedule and oversee extermination services, ensuring timely resolution of pest-related issues.
• Implement preventive pest control measures and maintain detailed service records.
• Plan, schedule, and execute unit turns to meet or exceed target completion times and budget.
• Source, schedule, and manage third-party contractors and service providers.
• Monitor vendor performance for timeliness, quality, and adherence to contractual agreements.
• Prepare and process purchase orders, ensuring accuracy of coding and approval compliance.
• Maintain adequate inventory levels while minimizing excess stock and waste.
• Oversee the operation and maintenance of all building systems, including HVAC, plumbing, electrical, and life safety equipment.
• Maintain high property standards for cleanliness, repairs, and aesthetic appeal.
• Ensure compliance with all building codes, safety regulations, and company standards.
• Lead, train, and hold accountable the on-site maintenance team providing coaching, performance evaluations, and progressive discipline as needed.
• Provide coaching, performance evaluations, and progressive discipline as needed.

Requirements:

• Minimum 7+ years of experience in residential property maintenance experience or equivalent.

• 3+ years of supervisory experience and a track record of hiring, developing and retaining high performing teams

• An HVAC and EPA certification

Skills:

• Knowledge of risk management, OSHA and MSDS
• Exposure to complex mechanical systems such as central plant, split systems and boilers.

• Strong knowledge of building systems (HVAC, plumbing, electrical, mechanical).

• A safety mindset and an eye for detail
• Building Ownership Mentality- Know it like you built it. Lead it like you own it.
• Excellent communication skills, both written and verbal
• Proficiency with the Microsoft Office suite and comfort using various technology platforms, apps and computer programs

• Proficiency with property management and work order systems (Yardi).
• Proven leadership, vendor management, and budgeting skills.
• Ability to work in a fast-paced environment with multiple priorities.

Physical Requirements:

• Ability to lift up to 50 lbs. and perform physical maintenance tasks.
• Ability to work in varying environmental conditions (heat, cold, outdoors).
• Availability for on-call rotation and emergency response as needed.

Company Benefits

The Company offers a benefits package which includes Medical, Dental, Vision, 401(k) Plan, Profit Sharing, Health Savings Account, Flexible Spending Accounts for Medical and Dependent Care, Pre-Tax Transit Program, Life Insurance, Accidental Death & Dismemberment Insurance, Short-Term Disability, Long Term Disability, Paid Time Off (PTO) and Company Paid Holidays.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. E/O/E