Triage Team Member

Triage Team Member Job Description

OrthoVirginia, Virginia's largest provider of expert orthopedic and therapy care, is currently seeking a full-time Triage Team Member to join our team! Along with a collaborative, team-oriented work environment, our outstanding employment package includes competitive salaries, excellent medical, dental, and vision benefits, paid time off (PTO), a generous 401k incentive plan, short-term and long-term disability insurance, life insurance, and a company-wide wellness program.

Position Summary

The Triage Nurse will assist with patient care over the telephone in a multi-specialty medical practice.

Primary Functions & Accountabilities

• Answering incoming triage calls, utilizing the Electronic Medical Record to answer patients' questions.
• Triaging providers as needed through the EMR, generating documents in the EMR, responding to patient requests in a timely manner.
• Completing medication and insurance authorizations and digital filing of documents requiring provider review.
• This position may also provide coverage or rotate into the Clinical Team Member position to perform direct patient care in the clinic.

Knowledge, Skills & Abilities

• Proficient computer skills
• Knowledge of basic medical terminology
• A cheerful disposition and the ability to work well in a high volume, fast paced environment.

Position Requirements

• Medical office or triage experience is preferred.
• LPN license preferred.