Operations Manager

South Bronx Community Charter High School is a high school borne out of the Young Men’s Initiative in New York City, committed to dramatically increasing the educational opportunities and outcomes for young men and women in the South Bronx. South Bronx Community fosters deeper learning and promotes social justice in a culturally responsive and competency-based learning environment. What We Are About: Some notable elements of our school model include the following principles and practices: We are competency-based: SBC organizes teaching and learning around a critical set of skills that students need for academic, career and life success. Teaching involves making learning targets explicit, providing students with the time and support required to reach their goals, and a process of continuous feedback. We use a mastery-based approach to grading so that students have a clear understanding of what they know and are able to do. On progress reports, students see the skills they are working on and their proficiency levels, rather than course titles and letter grades. We are culturally responsive: At SBC, strong relationships between staff and students are at the core of our learning model. We implement an advisory and rites of passage program that helps to strengthen relationships throughout all aspects of the school including our pedagogical approaches, routines and practices. Group mentoring takes place for an extended block of time every week. We are human-centered and adaptive: At SBC, we encourage the development of all members of the school community and provide opportunities for sharing strengths and talents to enhance individual and collective performance. Significant time is built in to all staff schedules for collaborative planning and tuning of curriculum, supported by improvement science methodology and protocols. We are holistic in terms of integrating academic, social and emotional and professional skills: SBC integrates social and emotional learning into our competency framework. We strive to make all learning experiences interdisciplinary and inclusive of these skills so that students are prepared for college, careers and community. Being able to manage your relationships and demonstrate leadership can be just as important to success in life as many academic and technical skills. SBC seeks talented professionals with demonstrated desire and capacity to: Work in community every day – All learning experiences are interdisciplinary and so staff must be motivated to co-facilitate and co-plan with their colleagues. Practice social justice – Design, facilitate and participate in experiences and conversations that relate to race, gender, class, & sexual identity in ways that empower students and foster community. Be open to new roles – All staff co-lead group mentoring sessions every week with a small group of students that they support through all four years of high school. Fail forward – We try new approaches to achieve breakthrough results. All staff contribute to, and learn from, these experiences. Lead through uncertainty – In order to achieve dramatically better outcomes for young people, sometimes there is no precedent for the strategies we employ. We need staff that can demonstrate leadership in uncharted waters. Operations Manager The Operations Manager will develop relationships and correspond with prospective students, coordinate recruitment and social media campaigns, plan and host family events, and assist in managing relationships with local schools and community-based organizations to build and diversify an annual applicant pool for South Bronx Community. To be successful in this role, the Operations Manager brings a track record for designing and implementing successful recruitment and/or marketing strategies, especially fostering interpersonal connections; and experience building and maintaining relationships with community members and partners.The Operations Manager must have a working understanding of enrollment target setting, and should be comfortable working with and manipulating data to drive outcomes and make adjustments to their strategies. Key Responsibilities and Accountabilities Student Recruitment and Enrollment: Devise, manage and implement recruitment strategies and operational plans that support the recruitment of qualified students wishing to attend South Bronx Community in line with set targets. Accountable for annual application goals. Collaborate effectively with the operations team and leadership to ensure recruitment initiatives and strategy are relevant. Manage office and recruitment interns Make offers to prospective students for open seats Actively build and manage a waitlist of prospective students Manage new student enrollment and registration Assist with welcome visits for new students and families Demonstrate knowledge and support of SBC mission, vision, and core values Communications and Reporting: Constant communication with families with updates and important next steps Identify, attend and evaluate a range of student recruitment events including recruitment fairs, exhibitions, seminars, school visits, community organized events, presentations at community partners, etc. Report out regular updates on progress towards goals to leadership Oversight and distribution of newsletters and related communications Data Management and Records: Partner with the data and technology team to ensure the application process and tools align with the expectations for the user experience Track and analyze all data regarding student recruitment benchmarks and goals. Drive weekly metrics and data meetings Support the maintenance, updating, and filing of student records including academic, contact, health and emergency information Transmission of student transfer and withdrawal paperwork Proficiency with ATS system Family Engagement: Supporting parents in building a community where they can feel supported. Creating monthly newsletters to highlight school events and milestones, important dates and student activities Building a parent community and by using parent turnout at high volume events to facilitate parent community building, as well as information distribution. Other duties, responsibilities, and special projects as assigned Core Competencies: Must have the ability to manage multiple projects while working with definite interruptions Must be highly, detail oriented and accuracy driven to meet deadlines and set priorities Must possess excellent computer skills including Microsoft Office (Word, Excel, and PowerPoint) Written and verbal communication skills, fluency in Spanish is a plus Must possess excellent interpersonal skills to establish and maintain effective working relationships Must have the ability to be flexible in order to simultaneously communicate and meet with multiple departments/diverse groups/vendors while maintaining confidentiality Minimum Qualifications: Bachelor's degree in area of specialty Minimum of 3-5 years of experience in the field or in a related area Familiar with standard concepts, practices, and procedures within a particular field #J-18808-Ljbffr South Bronx Community Charter High School