Rep, Mobile Examiner - (P/T) - ExamOne/Miami Lakes area

Under the direction of the Branch Manager or Field Leader, the Mobile Examiner’s primary responsibility is to provide coverage in the field ensuring that mobile exams are completed accurately and on time. They must maintain a safe and professional environment for applicants, clients, and employees, performing all aspects of an insurance exam, including specimen collection and processing duties following established practices and procedures. The role may also require acting as a coach, mentor, instructor, and resource person for new employees who have completed the required phlebotomy training program. Responsibilities Collect specimens accurately and on time. Conduct in‑center and mobile exams, taking basic vitals, medical histories, venipuncture, urine collection, and EKG; and collecting specimens for pre‑employment drug screenings and other services. Complete application packets and other paperwork accurately. Label, centrifuge, and split specimens as required by the test order. Upload and complete cases in the portal within 24 hours on weekdays and within 48 hours on weekends. Package specimens for transport and ship to the lab indicated on work orders. Transport specimens, supplies, equipment, and materials safely and timely to the appropriate destination. Maintain records of each specimen collected each day and support the record‑deletion process when directed by management. Submit original paperwork to the destination. Provide customer service to clients. Read, understand, and comply with departmental policies, protocols, and procedures (e.g., Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual). Maintain all appropriate phlebotomy logs. Keep the error rate at no more than 3 %. Confirm exams with clients a day before the appointment and status the case at the time of confirmation. Correct non‑applicant errors within a 24‑hour timeframe. Submit accurate time and travel logs as directed by management and on time. Submit accurate expense forms, if applicable, on the required day. Clock in and out properly for work assignments. Provide travel logs when applicable. Adhere to departmental and company grooming and dress‑code policies and wear the company‑issued identification badge at all times. Report on time to work, following attendance guidelines. Answer the telephone in a friendly and helpful manner, incorporating the company name, self‑identification, and a helpful statement. Communicate appropriately with customers, agents, applicants, coworkers, and the general public. Communicate all unresolved problems immediately to the appropriate manager or supervisor. Remain polite and courteous at all times. Ensure facilities or work areas are neat, clean, and in good repair; advise the manager or supervisor of required repairs and maintenance and dispose of biohazard containers when scheduled. Assist with periodic inventory counts, report shortages and problems to the manager or supervisor as they occur, and stock supplies as needed. Provide supply orders as specified by the Branch Manager. Work effectively with staff employees to ensure compliance with dress code, EHS & QA requirements, customer‑service requirements, and SOPs, advising the manager or supervisor of any issues or problems as they arise. Perform other department‑related clerical duties when assigned. Answer phone and dispatch calls when assigned. Participate on teams and special projects when asked. Assist the manager or supervisor with the implementation of SOPs for examiner services in accordance with the company guidelines. Act as a mentor and resource person for new employees, providing support for department protocols, practices, and procedures. Assist with distribution of technical information and communications to the work group. Maintain flexible travel (up to a 25‑mile radius) and flexible work hours; maintain dates of availability and dates unavailable in the system. Perform any other duties as assigned, within the scope of the position. Use the company iPad or specified electronic device as required. Qualifications Minimum 100 documented successful blood draws. Minimum one‑year phlebotomy experience. Experience with pediatric and geriatric patients is a plus. Preferred Experience Urine or hair‑follicle collection and EKG experience. Physical and Mental Requirements Ability to sit for periods of time. Ability to stand while performing work. Must drive to and from work assignments. Must lift no more than 40 pounds. Ability to multitask. Must be flexible and available based on staffing requirements, weekends, holidays, and overtime; may be required to work occasional on‑call duties on weekends, evenings, and early AM. Must have a valid driver’s license and a clean driving record with access to dependable/insured transportation. Skills Excellent interpersonal and communication skills. Good organization, communication, and interpersonal skills; able to manage concerns of patients and employees in a professional manner. Basic computer skills in Microsoft Office with the ability to learn new software. Ability to make decisions based on established procedures and exercise good judgment; seek supervisor guidance when appropriate. Ability to work in a rapidly changing environment. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. #J-18808-Ljbffr Quest Diagnostics Incorporated