Residential Program Manager

Job Description

Job Description

Description:

The Residential Program Manager is responsible for the oversight of all assigned residential homes to ensure all persons served receive quality services. Includes competitive base pay, afterhours hourly pay rate, cell phone and company vehicle.

We have one opening: Located in Lexington, TN

ESSENTIAL FUNCTIONS

• Act as the liaison between Easter Seals and the families/conservators of persons served

• Ensure professional and timely communication with ISC, DIDD and other funders

• Ensure that communication is well documented

• Work collaboratively with the case management team to ensure each program participant has a comprehensive and accurate record

• Work collaboratively with the scheduler to ensure all shifts are filled according to the LON and regulations

• Work collaboratively with other residential managers to address program needs

• Provide on-call supervision to address issues that arise in the homes outside of regular business hours

• Work in the homes to cover open shifts or emergency staffing needs

• Work collaboratively with other department managers to address agency and programmatic goals

• Work collaboratively with HR to institute retention strategies

• Complete unannounced supervisory visits as required by funders

• Ensure that all staff documentation, including fire drills, site visits, and daily notes, is completed on time

• Provide education and training for employees on policies and procedures

• Ensure that all employees are following policies and procedures and address any deviations

• Ensure that Reportable Incidents are properly addressed and follow through actions are carried out timely

• Monitor the income and expenditures of all persons supported

• Direct supervisor to Home Supervisors, Home Leads, and DSPs

• Provide mentoring and training to residential staff

• Participate in Circle of Support meetings and provide guidance on actions necessary based on outcomes from these meetings

• Review Individual Support Plans to ensure goals established for persons served are being implemented through meaningful services

• Monitor systems to ensure business needs are being met and develop action plans for any deficiencies. These systems include medication systems and persons served databases.

• Work collaboratively with the agency technology champions to implement the Enabling Technology Project in each residential home

• Advocate for persons with disabilities

• Other duties as assigned by management

WORK ENVIRONMENT

This position generally operates in a professional office environment. In addition, the position will spend 15-20% of time in residential homes.

PHYSICAL DEMANDS

This position requires the employee to regularly talk or hear, stand, walk, use hands to finger, handle or feel, and reach with hands and arms.

MINIMUM REQUIREMENTS

Education

• Associates’ degree related to social services or management

OR equivalent combination of education and relevant experience

Experience

• Required: Experience leading teams in a social services environment. Experience working in a fast paced environment

• Preferred: Knowledge of DIDD programs, policies and procedures; knowledge of manpower planning; experience in the direct care profession

Licenses/certifications

• Valid driver’s license

• Valid automobile insurance

• Current Medication Administration certification

Competencies

• Ability to communicate clearly and effectively both in written and verbal communication with all levels of staff as well as service recipients

• Ability to organize and keep detailed records

• Computer proficiency in Microsoft Office and other programs as applicable

• Ability to multi-task with good time management skills

• Working knowledge of the program’s computer systems

• Ability to make decisions in the best interest of persons’ served

• Ability to learn new skills, including using computer programs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.