Organizational Change Management (OCM) Consultant

Organizational Change Management Consultant

Hybrid work environment: 2-3 days in the office per week required. Location: Met Council, 390 Robert St N, St Paul. Must be local in the Twin Cities. Please do not submit candidates that do not meet these requirements.

We need a senior consultant for OCM role. They're looking for someone highly strategic with extensive experience in change management. The consultant should be able to interact with business stakeholders, identify gaps in projects, and assess availability and capacity mapping. This role requires a high-level approach to change management.

Location: Saint Paul, MN (Hybrid Locals Only)

Duration: 6 Months

Job Type: C2C,W2

Job Description: We are seeking an experienced Organizational Change Management (OCM) consultant to drive an enterprise-wide program and strategic project change initiatives to ensure smooth transitions within our organization. This role will be responsible for designing and executing change management strategies that maximize employee adoption and minimize resistance, ultimately improving business performance and operational effectiveness. This resource will receive direction from the IS PMO Manager to ensure alignment with overall program and project priorities.

Requirements of the role:

• Drive planning, execution and tracking related to program and project level change strategies that support the organization's vision and goals for the PMO.
• Ability to conduct stakeholder analysis to include a report identifying key stakeholders, their level of awareness, and strategies to engage and communicate with them, working with program and project Steering Committees.
• Skilled at identifying change impacts by role and stakeholder groups through current state assessments that will include identification and evaluation of what is going to change and the success factors for the changes.
• Skilled at creating and executing change strategies enterprise wide and ensuring minimized resistance and positive individual behavior change.
• Identifying potential sources of resistance, developing strategies to mitigate resistance, and identifying resources to address resistance.
• Grounded in results-based approaches and utilizing stakeholder readiness assessment data to engage impacted audiences (leadership to front-line) related to both processes and technical systems involved in the PMO.
• Effective at building sponsorship coalitions which result in shaping and sustaining stakeholder behavior.
• Collaborate with the internal Communication department to create a detailed communication plan that will deliver a unified communication approach to inform stakeholders across the Council to include messaging, audiences, channels and schedule.
• Strong communicator across organizational levels utilizing a variety of communication to develop and deliver multi-mode communications that concisely convey a clear understanding of the message to different audiences.
• Establish and manage a network of change champions/advocates who can help build desire for change by providing support, answering questions and promoting enthusiasm to extend the reaches of the project into stakeholder environments.
• Identify metrics to measure the success of the change and create a plan to track progress.
• Establishment of metrics and to track the effectiveness of the change and its long-term sustainability.
• Develop "get-to-green" plans to bring readiness back on track when needed, conducting readiness checks throughout life cycle.
• Consulting on training design, development and delivery to ensure the employees acquire the necessary knowledge and skills.
• Develop and execute a sustainability plan to ensure that the changes are embedded and sustained over time, ensuring that they become part of the organization's culture.
• Conduct a post-implementation review to assess the success of the change initiative, gather feedback, and identify lessons learned.

Additional Skills:

• Skilled in Prosci Change Management model using the ADKAR framework or a comparable process. Certification preferred.
• Experienced with very complex change situations in a matrixed environment, with multiple workstreams.
• Demonstrated experience working with small and large multi-million-dollar enterprise initiatives.
• Ability to: Demonstrate excellent written and verbal communication skills. Lead teams providing direction, delegation and removing obstacles to get work done. Build consensus and motivate people to act and participate. Build strong customer relationships and delivery of customer-centric solutions. Anticipate and balance the needs of multiple stakeholders. Develop and deliver multi-mode communications that concisely convey a clear understanding of the message to different audiences.
• Ability to handle conflict situations effectively with a minimum of noise.
• Skilled in: Demonstrated experience leading teams embracing change with a "people first" approach. Demonstrated ability to lead complex organizations through change. Strong interpersonal skills and the ability to develop positive working relationships with all levels of the enterprise. Demonstrated ability to prioritize human outcomes, including development of soft skills, instilling organizational values/norms and building safe space for a healthy challenge culture to develop. Skill to be self-aware, accept, act on, and provide constructive feedback. Demonstrated skill in developing and maintaining project documentation, including writing change strategies, communication plans, training plans, risk assessments, status reports and all other required program/ project documentation.

Specifications of Position:

Descriptions of Specifications:

MINIMUM SPECIFICATION REQUIREMENTS: Must have to be accepted for consideration for this position.

Level of Education: B.S. or B.A. Degree

Years of experience in Position Title: Minimum of five years of experience in a Lead Change Management role

Certification(s): Certification in Change Management methodology such as Prosci using the ADKAR framework or comparable process.

DESIRED SPECIFICATIONS AND SKILLS: Not required, but desire experience in these specifications for this position.

Project Size: Demonstrated experience working with large-scope Enterprise projects and/or programs

Project Types(s): Demonstrated experience working on PeopleSoft or other Enterprise Resource Management (ERP) system projects and/or programs

OCM Documentation: Demonstrated skill in developing and maintaining project documentation, including writing change strategies, communication plans, training plans, risk assessments, status reports and all other required program/ project documentation

Communication Skills and Abilities: Ability to develop and deliver multi-mode communications that concisely convey a clear understanding of the message to different audiences

Work Environment: Should be able to work independently and/or in a team environment.