FOH-Shift Lead

Job Description

Job Description

Job Title: FOH Shift Lead

Reports To: GM and AGM

The FOH Shift Lead brings a positive approach, high standards, and a know-how of all FOH positions to the table. This junior leadership position is for an hourly team member on the rise. FOH Shift Leads uphold the Roberta’s standard when in the absence of the AGM and GM: that is, treating guests in a manner one would treat friends and family in the comforts of one’s own home. FOH Shift Leads are professional, welcoming, and fun!

QUALIFICATIONS:

• Strong leadership skills and detail oriented

• Strong organizational and problem solving skills

• Requires minimal supervision to succeed

• 3+ years of FOH experience across various positions, high volume preferred

• Food Handlers Certificate that meets local requirements

• Must be available on holidays, nights and weekends

PHYSICAL REQUIREMENTS:

• Must be able to work on your feet for at least 10 hours

• Must be able to move, pull carry or lift of up to 40 pounds on occasion and 15 pounds regularly

DUTIES & RESPONSIBILITIES:

• Create a rhythm and an energy that is on brand for Roberta’s

• Ensure the restaurant is clean and the ambience is just right

• Run FOH without support from a salaried leader

• Make sure every guest leaves a raving fan.

• Provide high level guest resolution for any issues

• Print and revise a menu if needed

• Ability to work and support all FOH positions including host, server, back waiter, bartender and expo

• Set up and shut down the FOH, delegating tasks for the most efficient operation

• Cut appropriate personnel when slow and manage breaks daily

• Communicate with team members and support/lead an effective pre-shift

• Support the training and development of new hires and trails.