Patient Access Manager

Patient Access Manager

Lead and manage all daily Patient Access operations in a hospital environment. Oversee registration processes, financial clearance activities, and related Patient Access functions.

Job Locations:

• Dickinson, ND (2 openings)
• Valley City, ND (1 opening)
• Lisbon, ND (1 opening)

Key Responsibilities:

• Support short-term and long-term planning for all registration and Patient Access areas.
• Manage pre-service and point-of-service financial clearance activities.
• Actively manage budgets and department costs.
• Develop and implement action plans to improve processes, service, and financial performance.
• Manage and monitor all operational metrics to ensure department goals are met, including Service Level Agreements and budget targets.
• Plan and manage staffing, including identifying needs, interviewing, hiring, and scheduling.
• Oversee wage and salary related activities for direct reports.
• Direct orientation, training, and ongoing development for Patient Access staff.
• Grow and mentor supervisors and ensure staff engagement, alignment, and commitment to strategy, mission, and goals.
• Communicate proactively and positively with your direct supervisor to support your own professional growth.
• Enforce departmental policies, procedures, practices, and work rules in line with hospital and corporate guidelines.
• Assist in developing new policies and procedures as needed.
• Communicate key information, department status, and issues to staff, Director, and CFO.
• Identify operational gaps or problems and recommend solutions for improvement.
• Address staff concerns, resolve problems, and support a positive work environment.

Supervisory Responsibilities:

• Supervise Supervisor, Patient Access.
• Indirectly oversee Patient Access Representatives (levels I–IV).
• Report to an onsite Director (Director I or II).
• Serve as the standalone Patient Access leader at a clinic facility when applicable.

Knowledge, Skills, and Abilities:

• Excellent interpersonal skills with the ability to build and maintain positive relationships.
• Strong organizational skills with the ability to manage multiple priorities.
• Demonstrated leadership and management abilities in a healthcare setting.
• Thorough knowledge of healthcare information systems and patient registration workflows.
• Clear understanding of Revenue Cycle Management and regulatory requirements.
• Ability to communicate detailed information clearly in both oral and written form.
• Strong ability to drive, monitor, and improve key operational metrics.
• Ability to work collaboratively with admitting, clinical, and financial areas.

Education and Experience:

• High School Diploma or equivalent required.
• Bachelor's degree preferred.
• Three to five years of healthcare supervisory experience preferred.
• Extensive knowledge of the relationship between admitting, clinical areas, financial areas, and financial clearance activities.

Work Conditions:

• Must be able to work in a sitting position for extended periods.
• Work is performed in a hospital environment.
• Must be available to work hours and days as needed based on departmental and system demands.
• Must be available for on-call coverage as needed.