Real Estate Transaction Coordinator (Client Care Coordinator)

Job Summary As Northrop Realty’s Client Care Coordinator, you are the main point of contact for listings and buyer transactions. You provide exceptional customer experiences to our homeowners and impeccable administrative support to our agents and third‑party partners. Essential Functions Liaises between real estate agents, clients, attorneys, title companies, and mortgage brokers during the process of a real estate sale and effectively manages the administrative tasks involved in closing a sale. Serves as the first point of contact for all questions that arise throughout both the listing process (e.g., provides showing feedback, orders brochures, and ensures the home is accurate and showcased well in Bright MLS and associated marketing) and the closing process; understands the listing agreement and contract. Creates expectations meetings with agents; communicates regularly with the agent and provides updates on important dates, missing documents, calendar reminders, file compliance status, issues, etc. Communicates regularly with the client to let them know what to expect at each step of the listing and/or closing process; sends reminders, routinely checks in, and notifies clients about utility accounts to set up or cancel. Establishes and maintains relationships with all third parties including lenders, inspectors, appraisers, and agents to ensure a smooth closing process and share relevant information. Creates timelines and follows up with individuals to ensure all deadlines are met and contingencies are released. Maintains accurate and compliant files for all transactions; creates a digital house file for all transactions. Coordinates closing date, time, and location and notifies all parties; ensures the closing file for the agent is complete including any documents needing signatures/initials/dates, commission amount for the check to bring back, and any other documents needed from closing. Closes out the file after the closing, including changing the MLS status to closed for our listings, double‑checking the file, making an electronic copy of the CD‑ALTA, processing the check, and uploading all settlement‑related documents to Salesforce. Processes checks. Lives Northrop values. Supervisory Responsibilities None. Confidentiality This role may be privy to confidential information which shall not be shared other than with the parties involved in the transactions. Any breach in confidentiality may result in immediate termination. Qualifications Required Skills and Abilities Excellent people skills and interpersonal savvy. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Strong time‑management skills with a proven ability to multitask and meet deadlines. Strong initiative. Ability to function well in a high‑paced environment. Strong knowledge of Microsoft Office, Google Workspace, and databases; knowledge of Salesforce a plus. Education and Experience High school diploma or equivalent required. 2+ years of experience in administrative, project management or transaction processing; real estate experience a plus. Physical Demands Prolonged periods of sitting at a desk and working on a computer. Must be able to lift and carry up to 15 pounds at times. Travel Required None. Benefits (Full‑time Employees) After a 90‑day introductory period, benefits include health insurance (medical, dental, and vision – Individual & Family), health coaching through NOOM, 80 hours of prorated PTO in the first year, 11 paid holidays including one floating holiday and your birthday, and two weeks of paid parental leave for new parents who have completed at least six months of service. Additionally, an IRA retirement plan with matching contributions, life insurance, disability coverage, accident insurance, and supplemental benefits are offered. All staff with real estate licenses receive commission compensation for referrals. Additional Information Please note, this is an in‑office role. Pay for this position starts at $45,000-$50,000, or $21.63-$24.04 per hour. All your information will be kept confidential according to EEO guidelines. Northrop Realty is an Equal Opportunity Employer! #J-18808-Ljbffr Northrop Realty