Production / Control Specialist

## Senior Technical AnalystApplylocations: Milwaukee, WI: Nashville, TN: Houston, TX: Connection Center-Charlotte,NC: Cedar Rapids, IAtime type: Full timeposted on: Posted Todayjob requisition id: R17512CLA is a top 10 national professional services firm where **our purpose is to *create opportunities*** every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.**Our Perks:*** Flexible PTO (designed to offer flexible time away for you!)* Up to 12 weeks paid parental leave* Paid Volunteer Time Off* Mental health coverage* Quarterly Wellness stipend* Fertility benefits* Complete list of benefits hereCLA is growing and seeking to hire an experienced **Senior Technical** **Analyst** to join our talented Information Technology team. The position offers growth, flexibility and a collaborative work environment.In this position you should have the following; excellent interpersonal skills with the ability to communicate at all levels. Strong problem solving and creative skills and the ability to exercise sound judgment. Most important, demonstrate a high level of integrity and dependability with a strong sense of urgency and results-orientation.This position is located at our CLA Charlotte office located in Ballantyne and requires working on-site 5 days a week. The Senior Technical Analyst will take lead on day-to-day technical operations of the Connection Center and users for all conference rooms. In this position you should have the following: passion for AV, excellent interpersonal skills with the ability to communicate at all levels. Strong problem solving and creative skills and the ability to exercise sound judgment. Most important, demonstrate a high level of integrity and dependability with a strong sense of urgency and results-orientation.**How you’ll *create opportunities* in this Senior Technical** **Analyst** **role:*** Provide on-site support to our end-users as a Level 2 analyst, ensuring prompt and courteous technical assistance.* Conduct live on-demand assistance for instructors and staff* Conduct preventive maintenance to ensure all systems are operating at optimum levels prior to events* Oversee the technical aspects of live events* Ensure all event spaces are equipped with necessary technology* Prepare technology in all rooms used for all events* Support instructors in multiple conference rooms* Coordinate the setup and operation of audio-visual equipment for all events* Support and facilitate live events and incoming event request* Support AV, Conference room technologies and media systems* Understanding of conferencing systems such as Microsoft Teams, touch panels, projections, displays, and ceiling/table microphones* Experience supporting Poly, Tri-Caster’s, Crestron AV equipment, and room controls as we Microsoft Teams room devices* Ability to independently oversee and run events in a control room for live events in an auditorium setting.* Understanding of audio, video, and system signal flow* Basic hardware troubleshooting. Example: WIFI, Laptops, and AV equipment.* Be able to handle multiple issues and once* Work cross functionally with Learning team and other IT technical teams* Manage an effective tier 2 support operation for all conferences* Assists in maintaining technology inventory according to defined processes* Monitor and report system issue appropriately* Manage local inventory* Pre-event + Test and conference room technology + Perform daily equipment checks and set ups of classroom and event space technology (Laptop sources, projectors TV’s and presentation materials + Act as a liaison between Leaning team an technical teams* Event Execution + Dynamically flex to customer needs and adapt to complications + Act as a Point of Contact for customer escalation in event rooms* Post-event + Resolve an issue**What you will need:*** 5 years of relevant experience such supporting end-user hardware and software required* Minium of 3-5 years of AV Production experience* Experience working productions with a large live audience of up to 200 people* Bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree.* Must be flexible to work after hours, weekend and travel when required to provide support for shows* Knowledge of computer hardware and peripherals.* Usage of support ticketing systems preferred.* Expert in supporting conference room technology* Excellent problem-solving skills* Bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree.Nice to have:* Vizrt, Tricaster or similar video switcher experience* Midas M32 or similar audio board experience* PTZ camera control experience* Biamp, Dante, Crestron experience#LI-DJ1 #J-18808-Ljbffr