Network Operations Center (NOC) Manager

Job Description

Network Operations Center (NOC) Manager

Winnebago Cooperative Telecom Association (WCTA)

Location: Lake Mills, IA (Onsite)

Aureon Consulting is excited to partner with Winnebago Cooperative Telecom Association (WCTA) in the search for a Network Operations Center (NOC) Manager .

This is more than a technical operations role—we are seeking a hands-on leader who can drive performance, develop people, and play a key role in ensuring the reliability of a best-in-class fiber network. This individual will have the opportunity to shape processes, influence operational strategy, and grow into broader leadership responsibilities over time.

If you are motivated by leading teams, solving complex challenges, and advancing your career , this opportunity offers both immediate impact and long-term growth.

About WCTA

WCTA is one of the region’s most progressive broadband and communications providers, delivering fiber optic service to 100% of subscribers across 25+ communities in Northern Iowa and Southern Minnesota.

Headquartered in Lake Mills, IA, WCTA is known for:

A close-knit, team-oriented culture

Exceptional work-life balance

Strong employee tenure

Outstanding benefits

A genuine, family-friendly environment

The Opportunity

This role is ideal for a technical leader who wants more than just reactive operations . You will oversee the performance and reliability of WCTA’s fiber network while leading a critical team responsible for monitoring, incident response, and continuous improvement. You’ll work closely with executive leadership and cross-functional teams to ensure a seamless customer experience and drive operational excellence. This position offers clear visibility, influence, and a path for career advancement into broader operational or executive leadership roles .

Key Responsibilities

Network Operations & Reliability

Lead the daily operations of the Network Operations Center (NOC) supporting fiber infrastructure, including backbone, access networks, and transport systems

Ensure maximum uptime through proactive monitoring, maintenance, and rapid incident response

Oversee network monitoring systems, alarms, and performance metrics to identify and resolve issues quickly

Establish and improve incident management and escalation processes

Team Leadership & Development

Lead, mentor, and develop a team of network engineers, technicians, and NOC analysts

Manage scheduling and staffing to support a 24/7 operational environment

Set performance expectations, conduct evaluations, and support ongoing training and development

Foster a culture of accountability, responsiveness, and continuous improvement

Process Improvement & Operational Excellence

Develop and implement operational procedures, standards, and best practices

Identify opportunities to improve efficiency, response time, and overall network performance

Drive initiatives that enhance monitoring capabilities, automation, and service delivery

Cross-Functional Collaboration

Partner with engineering, field operations, and customer support teams to ensure seamless service delivery

Provide technical leadership during major incidents and escalations

Coordinate maintenance windows and communicate effectively with internal and external stakeholders

Vendor & Resource Management

Manage relationships with equipment vendors, service providers, and third-party partners

Oversee departmental budget planning and execution

Ensure resources are aligned to meet operational and strategic objectives

What We’re Looking For

We’re seeking a technical professional with leadership capability or strong leadership potential who wants to make an impact and grow.

Ideal Background May Include:

Experience in telecom, broadband, networking, or infrastructure environments

Prior experience in a NOC, network operations, or technical support leadership role

Hands-on knowledge of IP networking, fiber infrastructure, and monitoring tools

Experience working in 24/7 operations environments

Preferred Certifications (not required):

CCNA, CCNP, JNCIA, or equivalent

Key Traits for Success:

Strong leadership and team development mindset

Ability to remain calm and decisive in high-pressure situations

Proactive, solutions-oriented approach

Strong communication skills (technical and non-technical)

High level of integrity and accountability

Additional Requirements

High School diploma required; additional education in telecommunications, networking, or related field preferred

Valid driver’s license required

Ability to work onsite in Lake Mills, IA

Occasional travel as needed

Why This Role Stands Out

This is a unique opportunity to:

Lead a mission-critical function within a growing organization

Have direct visibility to executive leadership, including the CEO

Influence operational strategy—not just execution

Build and develop a high-performing technical team

Advance your career into broader leadership roles over time