Resident Care Coordinator

TerraBella Senior Living proudly serves thousands of residents and families offering a full range of lifestyle and care options including Active Independent Living, Assisted Living, Memory Care, and short‑term Respite. With a foundation rooted in purpose, hospitality, and connection, TerraBella fosters communities where both residents and Team Members thrive. As part of one of the largest senior living organizations in America, TerraBella communities have earned Great Place to Work certification from 2022 to 2026. At TerraBella, culture, growth, and heart define who we are. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career. Resident Care Coordinator The Resident Care Coordinator is responsible for the coordination of resident care needs including, but not limited to, drafting the schedule, maintenance of required logs such as the physician appointment log and the pharmacy log, filing and organization of the clinical record, retrieval of signed physician orders, etc. Additionally, the Resident Care Coordinator assists the Director of Health & Wellness, as needed, to train new Care Managers and Medication Technicians. In the absence of the Director of Health & Wellness, assumes the responsibility of supervision and delivery of resident care services in compliance with TerraBella expectations, policy and procedure and State regulations. Responsibilities Ensures resident care staffing is within regulatory and company requirements with a 4‑week rolling schedule submitted to the Director of Health & Wellness for approval at least one week in advance of posting due date. Maintains the resident care scheduling book with current approved requests for time off noted on the scheduling calendar for planning purposes. Performs daily filing of all documents relevant to the resident record in chronological order. Performs a quality assurance review of the documents prior to filing to ensure items are dated, verified and signed by the physician if appropriate. Performs the ongoing task of verbal order signature retrieval, ensuring all orders are returned signed by the physician within 14 days of the date the order is received. May conduct weekly cart audits of each medication cart following the cart audit process and submits the audit sheet to the Director of Health & Wellness and Executive Director for review in the event that a Support Nurse cannot complete the audit. Assists with data collection, reporting processes as requested. Performs a daily review of medication administration process ensuring medications are passed timely and accurately. Intervenes as needed to provide support/training during the med pass. Acts as a preceptor to new team members ensuring each new team member is in full compliance with all policies and procedures relevant to their individual roles before completion of orientation. Takes physician's orders following the medication order process and maintains adequate records of order transcription and verification. Ensures that all Residents Rights are protected. Gives emergency treatment when required and notifies the physician and family or responsible party of the emergency. Completes resident, staff, and visitor incident and accident reports. Notifies the Director of Health & Wellness of changes in resident's condition, and any unusual or abnormal observations. (In the absence of the Director of Health & Wellness, notifies the physician directly) Ensures appropriate documentation is entered into the resident’s record and the 24‑hour shift report relevant to changes in condition and physician communication. Schedules appointments, and arranges for transportation of residents for diagnostic, therapeutic, dental or medical services. Ensures compliance with the physician visit log process/procedure. Understands and implements the Fire Safety and Disaster Plan and evacuation procedures of the community during drills and actual emergencies. Performs all other duties as assigned by the Director of Health & Wellness. Performs initial review of the monthly Medication Administration Record verification to ensure orders are compliant. Assists the Director of Health & Wellness to ensure compliance with all required logs, policies and procedures relevant to medication administration. Ensures care staff understands their role as it relates to dietary services including how to serve, the requirement to pour water at every meal, and how to ensure the right resident receives the right diet prepared the right way according to the posted diet board. Assists to serve residents during meal time, circulating through both AL and Memory Care dining rooms. Performs building rounds at the beginning and end of each shift, evaluating the care provided and ensuring resident needs are met. May be required to work overtime in an emergency situation. Sets a good example for residents and other staff members by appearance, conduct and interest in job. Takes weekend call in rotation with other managers. Participates in Manager on Duty Program. Qualifications Must meet minimum criteria to perform as a Supervisor in Charge in the State of North Carolina. Must be a licensed Medication Technician, CNA with at least one year of experience preferred. Must possess excellent written and verbal communication skills. Must express or demonstrate an interest in working with a senior population. Must demonstrate a warm, outgoing and compassionate personality. Must be a person of deep moral integrity with demonstrated maturity and leadership skills. Must have knowledge of community agencies and appreciation for social and life history status of the residents. Benefits For eligible employees, we offer a comprehensive benefits package that includes competitive pay, medical, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and career growth opportunities, wellness‑related benefits, and additional support through our Employee Assistance Program (EAP). Equal Opportunity Employer We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V #J-18808-Ljbffr